Casey Lees
Launceston,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Assistant
Country Care Group
Launceston, TAS
11.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
Cleaner
Rose Cottage Medical Centre
Launceston
02.2023 - 11.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Disability Support Worker
Own Business
Launceston, TAS
01.2021 - 08.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Disability Support Worker
St Giles
Launceston, TAS
02.2019 - 01.2021
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Cleaner
Own Business
Launceston, TAS
03.2018 - 02.2019
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier
Woolworths
Launceston, TAS
08.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Janitorial Cleaner
Coles Supermarket
Launceston, TAS
03.2015 - 08.2017
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Retail Worker
Myer
Launceston, TAS
11.2015 - 01.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Cashier
KFC
Hobart, TAS
01.2012 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma - Global Logistics And Maritime Management
University of Tasmania
Launceston, TAS07.2025
Diploma - Business
Alfie
Launceston, TAS11.2018
Certificate II - Tourism
TasTAFE
Launceston, TAS08.2017
Skills
- Independent Living Support
- Attention to Detail
- Customer Relations
- Bookkeeping
- Cost Control and Budgeting
- Business Management
- Small business operations
- Vendor Relations
- Business marketing
- Strong sales skills
- Sales experience
- Sales Support Knowledge
- Client management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Global logistics management
- Logistics awareness
- Supply chain logistics
- Understanding of logistics
- Data entry
- Word processing
- Administrative support
- Office administration
- Telephone reception
- Scheduling
References
Nicole Wiseman, Reception Manager, Rose Cottage Medical Centre.
Mob - 0474784948 Work - 63343622
Steven Bailey, Manager, Country Care Group
Mob - +61 448 345 406 Work - 6331 7400
Certification
Driver License - Full Manual
First Aid
Working with Vulnerable People
Timeline
Administration Assistant
Country Care Group
11.2024 - Current
Cleaner
Rose Cottage Medical Centre
02.2023 - 11.2025
Disability Support Worker
Own Business
01.2021 - 08.2022
Disability Support Worker
St Giles
02.2019 - 01.2021
Cleaner
Own Business
03.2018 - 02.2019
Cashier
Woolworths
08.2017 - 03.2018
Retail Worker
Myer
11.2015 - 01.2016
Janitorial Cleaner
Coles Supermarket
03.2015 - 08.2017
Cashier
KFC
01.2012 - 11.2014
Diploma - Global Logistics And Maritime Management
University of Tasmania
Diploma - Business
Alfie
Certificate II - Tourism
TasTAFE