Cassidy Hopwood
Cronulla
Summary
Accomplished Area Manager with a strong track record in high-volume, fast-paced settings. Skilled at guiding teams to meet tight deadlines and fostering collaboration through effective communication. Demonstrated leadership with 2 years of successful regional management experience.
Overview
9
9
years of professional experience
Work History
NSW Area Manager
City Beach
11.2023 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Transformed underperforming teams into productive, profitable teams.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Regional Sales Support
City Beach
05.2022 - 11.2023
- I was approached by my Retail Operations Manager on a visit, where he extended the opportunity to move to Sydney for a Regional Support role. This is a huge achievement given I was an Assistant Store Manager that hadn't stepped into a Store Manager role or managed a flagship store - which is the usual progression for an on-road Regional.
- Went through 6 weeks of training, relocated to Sydney where I stepped into a 9 week leave cover of NSW Area Manager.
- While in the support role I worked collaboratively with my Regional Sales Manager to increase sales, monitor wages and costs within the Region, train and mentor Managers and their teams to successfully operate their stores.
- Interview applicants and successfully place them in roles based on their strengths, mentor and guide them to give them the best chance to succeed in their positions.
- Implement strategies to decrease stocktake results.
Assistant Store Manager
City Beach
09.2020 - 05.2022
- Alongside the Store Manager, we were able to reduce stocktake results drastically with high levels of customer service and the implementation of strong loss prevention tactics.
- Successfully became the best performing store in the business in all aspects including KPI's, presentation and training.
- During my contract, I was extended multiple opportunities to go to other stores in the business to increase performance and provide training and development to the Managers and their teams. This included the Noosa store and the Toowoomba store.
Store Manager
Surf Dive N Ski
01.2020 - 09.2020
- After spending a Christmas with the business, I had excelled in my role and was offered the opportunity to run my own store in the city.
Assistant Store Manager
Surf Dive N Ski
09.2019 - 01.2020
- Collaborated with store manager to enhance store performance by training and coaching team members.
Visual Merchandiser/Shift Supervisor
City Beach
06.2016 - 09.2019
- Throughout my store level experience with City Beach, I held multiple different titles and operated in multiple different stores within the state supporting store openings, store and team development and optimizing underperforming stores and their presentation.
- I was actively training as a successor to my Regional Visual Merchandiser.
- Throughout my Visual Merchandising career, was given multiple awards for having the best presenting store and was regularly given accolades from Superiors for being the most consistent store in the business.
- Successfully trained and developed other Visual Merchandisers that went on to be successful in their own right.
Education
Year 12 Certificate -
Beerwah State High School
12.2012
Cert III Community Services -
Bracken Ridge TAFE
12.2012
Skills
- Operational efficiency management
- Relationship management
- Team skill enhancement
- Candidate evaluation and onboarding
- Detail-oriented approach
- Profit maximization strategies
- Regulatory compliance oversight
- Effective conflict resolution
- Employee roster optimization
- Results-oriented in sales and performance metrics
Timeline
NSW Area Manager
City Beach
11.2023 - Current
Regional Sales Support
City Beach
05.2022 - 11.2023
Assistant Store Manager
City Beach
09.2020 - 05.2022
Store Manager
Surf Dive N Ski
01.2020 - 09.2020
Assistant Store Manager
Surf Dive N Ski
09.2019 - 01.2020
Visual Merchandiser/Shift Supervisor
City Beach
06.2016 - 09.2019
Cert III Community Services -
Bracken Ridge TAFE
Year 12 Certificate -
Beerwah State High School
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