Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CASSIDY NERWICH

Perth,Australia

Summary

Dynamic retail professional with proven sales expertise at Kookai, adept at cash handling and point of sale operations. Recognized for delivering exceptional customer service and fostering teamwork, consistently enhancing customer satisfaction. Reliable and adaptable, I thrive in fast-paced environments, effectively managing multiple tasks while maintaining a focus on achieving sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Kookai
Perth, Western Australia
11.2024 - Current
  • Provided assistance to other departments when needed.
  • Adhered to all safety policies and regulations at all times.
  • Informed customers of current sales promotions and discounts.
  • Assisted in setting up displays for promotional items.
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection to meet their needs.
  • Answered questions from customers about products and services.
  • Maintained an organized and clean store environment.
  • Operated the cash register, accepted payment, and issued receipts.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Sales Assistant

Priceline Pharmacy
Perth, Australia
11.2021 - Current
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Assisted customers with item returns and payment refunds.
  • Explored innovative methods for increasing customer satisfaction levels.
  • Processed customer orders and payments accurately and efficiently.
  • Helped customers try merchandise. Arranged store products on shelves and promotional displays.
  • Cleaned shelves, counters, and tables. Arranged and display merchandise to promote sales.
  • Opened and closed cash registers, balanced cash drawers.
  • Handled cash register operations, including payments, returns, and exchanges.
  • Cleaned store aisles Worked with coworkers to complete tasks.
  • Responded quickly to meet customer needs and resolve problems.
  • Participated in ongoing training to enhance own job skills and knowledge.

Subway Worker

Subway
Perth, Australia
10.2021 - 05.2023
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses.
  • Greeted customers and asked qualifying questions to quickly determine needs.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Took inventory to identify items to be reordered or replenished.
  • Operated POS systems and input information into company computer programs.
  • Assisted new employees during training sessions.
  • Followed production checklists to complete orders.
  • Observed safety protocols to safeguard personnel and equipment.
  • Communicated effectively with customers, supervisors, and team members.
  • Helped with promotional display setup in accordance with brand guidelines.
  • Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Hair Salon Assistant (Work Placement)

Colleen Hair Design
Perth, Australia
06.2022 - 06.2022
  • Demonstrated knowledge of different hair care products available for purchase in the salon.
  • Ordered, displayed, and maintained supplies.
  • Stocked styling stations and backroom areas with necessary supplies.
  • Maintained cleanliness of salon area by sweeping, mopping, and dusting surfaces.
  • Operated computer systems for booking appointments and managing inventory levels.
  • Assisted in mixing and preparing color and styling products for stylists.
  • Assisted senior stylists with preparing clients for their appointment times.
  • Kept work stations clean and sanitized tools, such as scissors, and combs.
  • Managed cash register transactions accurately while ensuring customer satisfaction during checkout process.
  • Demonstrated and sold hair care products and cosmetics.
  • Restocked supplies such as shampoo, conditioner, towels, brushes, combs, and other products.
  • Processed payments from customers using point-of-sale system software programs.
  • Handled multiple tasks simultaneously while maintaining attention to detail.
  • Operated cash registered to receive payments from patrons.
  • Scheduled client appointments. Greeted customers and provided excellent customer service, responding to inquiries in a timely manner.
  • Organized product displays and maintained an attractive retail area.

Sales Assistant (Work Placement)

Chemist Warehouse
Perth, Australia
06.2021 - 06.2021
  • Communicated effectively with team members to coordinate merchandise placement and availability.
  • Cleaned store aisles and disposed of debris and waste to improve customer experience.
  • Watched for and recognized security risks and thefts.
  • Reported product and price discrepancies to managers for review.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Provided strong customer service by greeting and building relationships with key clients.
  • Handled cash and credit transactions and developed programs to process online payments.
  • Helped customers try merchandise.
  • Assisted in store merchandising, stocking shelves and setting up displays.
  • Handled cash register operations, including payments, returns, and exchanges.
  • Processed customer orders and payments accurately and efficiently.
  • Demonstrated use and operation of merchandise.

Waitress

Saranda Cafe
Perth, Australia
06.2020 - 06.2021
  • Handled customer complaints professionally and resolved issues promptly.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
  • Processed accurate cash and credit card transactions.
  • Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Presented menus to answer questions about items and make recommendations.

Education

HEALTH SCIENCE DEGREE - NUTRITION AND DIETETICS

Edith Cowan University
Perth
06.2026

HIGH SCHOOL DIPLOMA -

Ashdale Secondary College
Perth
11.2022

Skills

  • Goal-Oriented Cash Handling
  • Sales expertise
  • Point of sale operation
  • Processing payments
  • Cash Register Operation
  • Customer Service
  • Multitasking
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Organizational Skills
  • Adaptability and Flexibility
  • Effective Communication

Certification

  • Certificate 2 Hospitality (100 hours of service)
  • Responsible Service of Alcohol (RSA)
  • Pilates instructor course (expected start July 2025)

Timeline

Retail Sales Assistant

Kookai
11.2024 - Current

Hair Salon Assistant (Work Placement)

Colleen Hair Design
06.2022 - 06.2022

Sales Assistant

Priceline Pharmacy
11.2021 - Current

Subway Worker

Subway
10.2021 - 05.2023

Sales Assistant (Work Placement)

Chemist Warehouse
06.2021 - 06.2021

Waitress

Saranda Cafe
06.2020 - 06.2021

HEALTH SCIENCE DEGREE - NUTRITION AND DIETETICS

Edith Cowan University

HIGH SCHOOL DIPLOMA -

Ashdale Secondary College

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