Ellen Mann
Brisbane,Qld
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Brooks (texas Peak)
Brisbane, QLD
07.2018 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Woodcrest State College
Springfield, QLDSkills
- Processing payments
- Visual Merchandising
- Goal-Oriented
- Merchandise Display
- Point of sale operation
- Cash Register Operation
- Stock management
- Order tracking
- Punctuality
- Drawer management
- Store maintenance
- Brand Awareness
- Sales expertise
- Cash Handling
- Negotiation
- Opening and closing procedures
- POS Terminal Operation
- Returns processing
- Fashion sense
- Promotions and discounts
- Money Handling
- Customer Service
- Loss Prevention
- Upselling strategies
- Relationship Building
- Customer Assistance
- Teamwork
- Goal Setting
references
Christopher Littlejohn- 0468 963 316 (Former store manager)
Kevin Lam- 0414 787 588 (former 2IC)
Shae Wilson- 0415 824 609 (Current 2IC)
Victoria Cook- 0475 129 816 (Personal)
Timeline
Retail Sales Assistant
Brooks (texas Peak)
07.2018 - Current
High School Diploma -
Woodcrest State College