Catherine Chen
East Malvern,VIC
Summary
As a registered counsellor and level 2 member with ACA, Catherine holds a Master’s degree in Counselling, offering compassionate and authentic support grounded in person-centred therapy principles and trauma-informed care. With valuable experience gained in private practice, she specialises in addressing diverse counselling topics, including depression, anxiety, relationships, grief, trauma, and suicide prevention. Her passion lies in guiding individuals on their journey to personal growth using evidence-based practice, with a particular interest in trauma, grief, and pastoral counselling, where the client’s unique needs take centre stage in the therapeutic process.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Partnering Counselling Services (PCS) Counsellor
Contractor, Redefine Life
01.2024 - Current
- In response to identified gaps in existing Employment Assistance Programs (EAP), Redefine Life has introduced Partnering Counselling Services (PCS) to enhance mental health support for organisational staff. PCS, marked by its affordability, features current and former Redefine Life team members as counsellors. As a contracted service provider for PCS, I am dedicated to providing excellent mental health support to employees within client companies via Telehealth.
Provisional Counsellor
Placement, Redefine Life
02.2023 - 11.2023
- Worked as Provisional counsellor to offer accessible, low cost counselling services that fill the gaps of existing mental health services in Australia
- Enhanced client's well-being by utilising evidence-based therapeutic approaches in individual sessions.
- Developed personalized treatment plans tailored to each client's unique needs, resulting in improved mental health outcomes.
- Actively engaged in weekly individual and group supervision to enhance professional development.
- Worked with clients ranging from 12 to 60 years old.
- Demonstrated a balance of high autonomy and collaborative teamwork, effectively collaborating with other provisional counsellors within a team setting.
Events and Social Media Officer
VUPA - Victoria University Postgraduate Association
10.2022 - 11.2023
- Enhanced organization awareness among postgraduate students through the development and execution of a comprehensive social media strategy on the official website, Facebook page, Instagram account, and LinkedIn page.
- Increased engagement rates by leveraging design and creativity skills to curate events and initiatives tailored to meet the unique needs and interests of postgraduate students.
- Collaborated closely with fellow board members in the design and planning of over 20 events, including two mental health awareness events working with VU Wellbeing Team, College of Sports and Science and Beyond Blue.
- Actively represented postgraduate students' voices at monthly Teaching and Learning Quality Committee 2023 meetings as well as annual Master of Counselling Program Advisory Committee meeting.
Associate, Payment & Onboarding Control
Loan Market Group, National Australia Bank
02.2018 - 12.2021
- Enhanced payment and onboarding quality by implementing comprehensive QA processes and procedures.
- Reduced errors in onboarding by conducting thorough inspections and identifying areas for improvement for team members.
- Collaborated with cross-functional teams to identify root causes of services issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organisation.
Officer, Broker Support Services
National Australia Bank
04.2017 - 02.2018
- Serve as the primary point of contact for brokers, providing customer service and handling administrative tasks.
- Manage broker information in the CRM, respond to queries, and maintain relationships with internal and external units.
- Process broker business restructures, terminations, contracts, and lender accreditations.
- Conduct quality assurance reviews on accreditations and handle general administration.
- Support annual lender attestation, membership certificate updates, and internal renewals.
Education
Master of Counselling - Counselling
Victoria University
Melbourne, VIC11.2023
Bachelor of Business - Banking and Finance, Economics
Monash University
Melbourne, VIC10.2014
Skills
- Counselling Psychology
- Active listening
- Problem solving and critical thinking
- Treatment Planning
- Crisis Intervention
- Case Documentation
- Suicide Risk Assessment
- Anxiety Management
- Stress Management
- Depression Treatment
- Grief Counselling
- Collaboration
- Trauma-Informed Care
- Confidential Records
- Interpersonal Communication
Certification
- Standard Mental Health First Aider - Mental Health First Aid Australia, 11/2025
- IFS MODEL - Online Introduction Webinar and Workshop - Mind Beyond Institute (Australia)
- Applied Suicide Intervention Skills Training - LivingWorks Australia 2023
- First Aid - St John Ambulance, 09/2026, 1716381
- Conflict Resolution Training - PD Training Melbourne, Melbourne
- Assertiveness and Self Confidence - PD Training Melbourne, Melbourne
Hobbies
- Paper craft
- Event planning
- Hiking
- Outdoor activities
Reference
Available upon request
Timeline
Partnering Counselling Services (PCS) Counsellor
Contractor, Redefine Life
01.2024 - Current
Provisional Counsellor
Placement, Redefine Life
02.2023 - 11.2023
Events and Social Media Officer
VUPA - Victoria University Postgraduate Association
10.2022 - 11.2023
Associate, Payment & Onboarding Control
Loan Market Group, National Australia Bank
02.2018 - 12.2021
Officer, Broker Support Services
National Australia Bank
04.2017 - 02.2018
Master of Counselling - Counselling
Victoria University
Bachelor of Business - Banking and Finance, Economics
Monash University
- Standard Mental Health First Aider - Mental Health First Aid Australia, 11/2025
- IFS MODEL - Online Introduction Webinar and Workshop - Mind Beyond Institute (Australia)
- Applied Suicide Intervention Skills Training - LivingWorks Australia 2023
- First Aid - St John Ambulance, 09/2026, 1716381
- Conflict Resolution Training - PD Training Melbourne, Melbourne
- Assertiveness and Self Confidence - PD Training Melbourne, Melbourne
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