Rebecca Dellit
Mount Duneed,Victoria
Summary
Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Provisional Counsellor
Redefine Life
03.2024 - Current
- Provide individual counselling to clients under supervision, addressing issues like anxiety, depression, relationships, and life transitions.
- Conduct initial client assessments and case formulation including treatment plans
- Maintain thorough case notes and client progress reports in Power Diary following agency protocols.
- Participate in ongoing training, individual and group supervision, and workshops to develop counselling skills.
- Ensure compliance with ethical standards and confidentiality.
- Work closely with multidisciplinary team members to support holistic client care.
Counsellor & Mental Wellbeing Coach
Embodied Harmony
09.2016 - Current
- Assisted clients in exploring feelings and understanding behaviours.
- Adapted counselling techniques to best suit individual needs of each client.
- Developed treatment plans to help clients build self-confidence and resilience.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Trainee Counsellor
Wellbe Counselling + Psychology
01.2024 - 04.2024
- Professional conduct when counselling in alignment with the PACFA Code of Ethics and Wellbe's Code of Conduct practices.
- Administration duties including answering client enquiries and processing booking requests via email and phone into Halaxy software.
- Obtain and upload client consent form, mental health care plan, and GP referral into Halaxy.
- Preparation of counselling room for in-person client visit.
- Conduct intake sessions which include implementing a DASS-21 assessment, and risk mitigation using a suicide risk screen based on scores from DASS-21 assessment.
- Facilitate individual counselling sessions to support and encourage client growth and reflection via Zoom and in-person at the Melbourne clinic.
- Connect clients with available resources to improve treatment outcomes.
- Formulate counselling intervention plans for a range of presentations based on intake assessment and case formulation to best suit the individual needs of each client.
- Writing of case notes in compliance with Wellbe time frames and guidelines.
- Attendance to weekly supervision meetings to discuss client cases, relevant literature, and further development of counselling skills.
Client Success Consultant
World Courier Inc.
04.2022 - 08.2023
- Responded to individual client support issues via phone, email and video calls.
- Took initiative to investigate and manage issues outside documented occurrences.
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Collaborated with sales and product teams to address customer success objectives.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Delivered prompt service to prioritise customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Pharmacy Technician
Slade Pharmacy Services
08.2018 - 02.2020
- My role included working across both Robina Private Hospital and Currumbin Clinic implementing standardisation and improvement across both mental health facilities.
- Liaising with psychiatrists, medical doctors and other allied health care practitioners.
- Delivering the highest levels of pharmacy service to client hospitals and their patients
- Dispensary duties using FRED dispense and tasks to support the pharmacy teams at both Robina Private Hospital and Currumbin Clinic
- Medication supply to hospital wards including Schedule 8 and S4D medications, both as in-patient and imprest distribution
- Assisting the pharmacy teams with general pharmacy administration including PBS claim preparation and submission.
- Inventory control and management (iPharmacy software)
- Prepare and pack Webster packs for discharge according to hospital pharmacy requirements
Training Facilitator
Maidenbower Consulting
02.2017 - 02.2018
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimise training initiatives and work-flow management
- Documented attendance and participation of employees and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Administered assessments after courses.
- Assessed skill gaps for employees and developed training plans to meet identified needs.
- Planned and facilitated in person workshops in accordance with Coles Group curricula, employing varied methods to maximise engagement.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Built constructive trainer and vendor relationships for successful program delivery.
National Customer Service Manager
National Parts
03.2006 - 02.2008
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service and Support Manager
Corum Health Services
10.1999 - 02.2008
- Handled complex and sensitive client relations and quality control issues to minimise negative impact to business direction.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Led and executed customer support team strategy to reach company support goals.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Created customer support strategies to increase customer retention.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 86% .
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
- Maximised productivity by supervising, mentoring and scheduling team of 12 customer support personnel to meet organisational and operational objectives.
- Directed intelligence gathered from customer support channels to product and data science teams to improve products and user experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Counselling - Counselling
Victoria University
Melbourne, VIC11.2024
No Degree - Psychological First Aid
The Mental Health Academy
Queensland09-2024
No Degree - DV-Alert
Lifeline
Melbourne03-2024
No Degree - ASIST
Livingworks
Melbourne07-2023
Bachelor of Psychological Sciences (Honours) - Psychology
Swinburne University of Technology
Melbourne, VIC12.2021
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
Melbourne, VIC02.2021
Skills
- Analytical skills to assess the needs, strengths, and challenges of clients
- Counselling micro skills including active listening, effective communication (verbal, non-verbal, and written), and using a client-centred empathetic approach
- Research skills to conduct, evaluate, and apply research in counselling
- Ethical and legal awareness adhering to ethical standards and principles of the counselling profession
- Recognise and resolve ethical dilemmas and conflicts using the decision-making model
- Cultural competence working with diverse and multicultural populations with respect and appreciation for the cultural and identity differences among clients
- The ability to use a range of counselling interventions including cognitive behaviour therapy (CBT), acceptance commitment therapy (ACT), and dialectical behaviour therapy (DBT)
- Applied Suicide Intervention Skills Training (ASIST)
Timeline
Provisional Counsellor
Redefine Life
03.2024 - Current
Trainee Counsellor
Wellbe Counselling + Psychology
01.2024 - 04.2024
Client Success Consultant
World Courier Inc.
04.2022 - 08.2023
Pharmacy Technician
Slade Pharmacy Services
08.2018 - 02.2020
Training Facilitator
Maidenbower Consulting
02.2017 - 02.2018
Counsellor & Mental Wellbeing Coach
Embodied Harmony
09.2016 - Current
National Customer Service Manager
National Parts
03.2006 - 02.2008
Customer Service and Support Manager
Corum Health Services
10.1999 - 02.2008
Master of Counselling - Counselling
Victoria University
No Degree - Psychological First Aid
The Mental Health Academy
No Degree - DV-Alert
Lifeline
No Degree - ASIST
Livingworks
Bachelor of Psychological Sciences (Honours) - Psychology
Swinburne University of Technology
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
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