Cathleene Newman
Hastings,VIC
Summary
I am hardworking and ready to take on new tasks and challenges and committed to further learning as required, confident that my current position has enabled me the responsibility, professional development, and ability to be a great asset to your already proficient team. I also hold a valid Driver's License with a clean and reliable car. As detailed in my resume provided, my experience in the following
Overview
26
26
years of professional experience
Work History
Property Manager
Obrien Real Estate
05.2023 - 09.2024
- Managing a portfolio of 150 properties
- Liaising with landlords and tenants
- Routine, Entry and Exit Inspections
- Maintenance and repairs
- Arrears, renewals and reviews
- Professional tenant and landlord liaison
- Preparing lease agreements and renewals
- Property Me
- Inspect Real Estate
- RTBA online
- VCAT
- RP Data
- NTD Checks
- Reliable Car
- Current: - Agents Representative Certificate
- Key achievements: Working in this industry, with my experience and knowledge became senior property. I have outstanding reference from director Stavros Ambatzidis.
- I have always maintained a positive and professional attitude.
Property Manager
LJ Hooker
06.2020 - 10.2022
- Managing a portfolio of 196+ properties
- Training Staff
- Business Development Manager
- Liaising with landlords and tenants
- Routine, Entry and Exit Inspections
- Maintenance and repairs
- Arrears, renewals and reviews
- Professional tenant and landlord liaison
- Preparing lease agreements and renewals
- Rest Operating System
- Property Me
- Inspect Real Estate
- RTBA online
- VCAT online
- Move
- RP Data
- NTD Checks
- Reliable Car
- Current: - Agents Representative Certificate
- Key achievements: Working in this industry, I have gained many skills, grew working alongside my colleagues. Director Michelle Newson sold the company,
- I have always maintained a positive and professional attitude
Assistant Property Manager
Del Real Estate
02.2020 - 03.2020
- Liaising with landlords and tenants
- Routine, Entry and Exit Inspections
- Maintenance and repairs
- Arrears, renewals and reviews
- Professional tenant and landlord liaison
- Preparing lease agreements and renewals
- Console Operating System
- Inspect Real Estate
- RTBA online
- VCAT online
- Reliable Car
- Current: - Agents Representative Certificate
- Key achievements: Working in this industry for just a short period of time, I have gained many skills with some assistance, working alongside my colleagues. Due to covid I was let go.
- I have always maintained a positive and professional attitude
Sales Manager
Cash Deal
10.2007 - 02.2020
- Efficient in Managing Store / Opening and Closing of Store – Key holder
- Confident in liaising with various members of the public and business associates
- Excellence in Customer Service / Retail experience
- Member of the Credit Ombudsman, knowledge of various aspects of buys and loans
- Conducting identification checks and personal loans processing
- Advertising and promotion of online businesses / Internet resourcing
- Responsible for issuing cheques, bookkeeping, daily balancing and cash flow
- Training of Staff including informing of policy procedures and requirements
- Key achievements: Working in this industry has presented me with an array of customers and challenges, where I have always maintained a positive and professional attitude
Waitress
Labest Pizza Shop
01.1999 - 01.2010
- Waitressing / Customer Service
- Running of Restaurant
- Training of new staff members
- Processing customer payments / cash handling
- Answering phones / taking customer orders
- Fully trained Barista skills
- Key Achievements: Loyal employee for 11 years on a casual basis during opening hours of evenings and weekends
- Received outstanding references from Management and formed excellent working relationships with all staff and team members
Sales
Phones Galore
01.2006 - 01.2007
- All aspects of Sales and Retail
- Customer service / Liaising with customers and working as a team to achieve targets
- Processing contracts and mobile phone plans
- Competent in computer programs: Spice, Siebel, MPP, QuickBooks
- Responsible for cash handling, customer payments
- Receiving calls - Intake of customer enquiries
- Key achievements: Received excellent reference and review from Manager, which enabled the progression into my role at Cash Deal
Assistant Manager
Donut King
01.2005 - 01.2006
- Managing shop / supervising staff / meeting all sales targets
- Training of staff including owners during new store opening
- Customer Service and attending to customer enquiries
- Closing of store / balancing register / cash handling
- Stock replenishment and ordering
- Key achievements: Reaching sales targets, received outstanding reference from Manager
Bar Attendant / Waitress
Rosebud Hotel
01.2000 - 01.2002
- Customer Service – Bar Attendant / Waitressing
- Ordering and maintenance of stock
- Cash handling
- Answering phones / booking reservations
- Fully trained barista skills
Education
Agent Representative Certificate -
Link Learn Australian Real Estate Institute
11.2019
Certificate II - Business Administration
Chisholm Institute
Rosebud, VIC11.2004
Skills
- Communication skills
- Advertising marketing
- Attention to detail
- Time Management
- Decision making
- Negotiation
- Conflict resolution
- Staff management
- Leadership
- Skill building
- Willingness to learn
Accolades Achievements
- First place for Rosebud business of excellence in Customer Service awards, 11/01/11
- Consistently received excellent references from previous employers
Key Personal Skills Attributes
- Excellent communication and Customer Service skills to build rapport
- Self-directed organization and time management to prioritize tasks
- Ability to remain calm and level-headed under challenging circumstances
- Positive and adaptable attitude towards work
- Reliable, honest and proficient in following policy and procedures
- Professional presentation and conduct
- Trustworthy – held a high level of responsibility
- Friendly, helpful, and team player to achieve quality results
- Eye for detail and quick learner, and initiative to resource information
Qualifications Education Training
- Agent Representative Certificate, 11/01/19, Link Learn Australian Real Estate Institute
- Certificate II Business Administration, 06/01/04 - 11/30/04, Chisholm Institute
- Participated in Work Experience at Mornington Shire council, where I was requested by the Business Manager to continue for a further week and encouraged to apply for future roles within the council, as they were extremely impressed with my working attitude and capabilities.
References
References :
● Stavros Ambatzidis – Obrien Real Estate Owner/Director 0409 708 000 (written reference supplied)
● Michelle Newson – LJ Hooker Real Estate Owner/Director 0418 314 406
● Duska Maric – Del Real Estate Dandenong Owner/Director 03 9792 3340 (written reference Supplied)
● Joesph Yammouni - Cash Deal Owner 0414 071 456
Timeline
Property Manager
Obrien Real Estate
05.2023 - 09.2024
Property Manager
LJ Hooker
06.2020 - 10.2022
Assistant Property Manager
Del Real Estate
02.2020 - 03.2020
Sales Manager
Cash Deal
10.2007 - 02.2020
Sales
Phones Galore
01.2006 - 01.2007
Assistant Manager
Donut King
01.2005 - 01.2006
Bar Attendant / Waitress
Rosebud Hotel
01.2000 - 01.2002
Waitress
Labest Pizza Shop
01.1999 - 01.2010
Agent Representative Certificate -
Link Learn Australian Real Estate Institute
Certificate II - Business Administration
Chisholm Institute
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