BRIANNON LUND
Werribee,VIC
Summary
Dynamic and adaptable professional with a rich background in customer service and animal care, notably as a Dog Walker/Pet Sitter. Excelled in fast-paced environments, demonstrated by exceptional time management and active listening skills. Achieved notable customer satisfaction at Rex Airlines through excellent communication and safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Manager
Obrien Real Estate Melton
09.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Dog Walker / Pet Sitter
Self Employed
01.2016 - Current
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats
- Tailored walks for older dogs and dogs with variety of health concerns
- Handled 2-3 dogs of varying weights and breeds at a time while maintaining order and good behaviour on daily walks
- Remained alert to environmental conditions such as excessive heat, storms and snakes to ensure the safety of dogs
- Collected animal waste produced on walks and discarded it in the trash
- Visited dogs twice daily providing meals and mental stimulation through play to alleviate stress and boredom while owners were away.
Flight Attendant
Rex Airlines
02.2024 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks with equipment onboard before each flight
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Banjos Bakery Waitress
Banjos Bakehouse
09.2020 - 02.2024
- Face to face customer service role as a barista and waitress.
- Followed the safe food handling protocols to keep myself and customers safe while working in a kitchen environment.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kitchen Hand & Waitress
Geeveston Arms
07.2020 - 06.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Delivered food to tables with friendly service and attended to any needs from customers
- Stayed up-to-date on menu changes to help customers make food choices
- Cleared and reset tables to keep dining room and work areas clean
- Maintained high personal grooming standards and uniform presentation
- Prepared specialty desserts for customers including ice-cream sundaes and cheesecakes
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Maintained composure and work quality while under stress.
Waitress & Cashier
Michelle's Roadhouse Kitchen
12.2019 - 06.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Delivered food to tables with friendly service and attended to any needs from customers
- Stayed up-to-date on menu changes to help customers make food choices
- Cleared and reset tables to keep dining room and work areas clean
- Maintained high personal grooming standards and uniform presentation
- Prepared specialty desserts for customers including ice-cream sundaes and cheesecakes
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Maintained composure and work quality while under stress.
Casual Shop Assistant
The Cherry Shed
12.2017 - 01.2018
- Welcomed customers into the store and helps locate items
- Responded to customer concerns with friendly and knowledgeable service
- Used time efficiently when not serving customers, including prepping food, making meals and stocking fridges and displays
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Processed sales
- Made sure kitchen and seated areas were clean and sanitized before and after shift
- Worked diligently with team in a fast paced environment.
Volunteer Veterinary Assistant
Somersby Vet Hospital
02.2017 - 03.2017
- Completed all cleaning, stocking and organizing tasks in main shop and packing warehouse
- Sorted and packed produce for sale
- Provided pet owners with excellent customer service and compassionate care for their pets
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Greeted customers in a pleasant manner and escorted them to the examination room
- Cleaned and maintained laboratory area
- Cleaned kennels, animal holding areas, bedding, examination and operating rooms.
Education
Year 12 Completed -
Fahan School
Lower Sandy Bay, TAS11.2019
Skills
- Punctual and Reliable
- Basic Animal Care
- Customer Service
- Active listening skills
- Environmental awareness
- Excellent Communication
- Valid Driver's License
- Customer Communication
- Experience in a fast paced work environment
- Time management
Certification
First aid Certification:
HLTAID011- provide first aid
HLTAID010- provide basic emergency life support
HLTAID009- Provide cardiopulmonary resuscitation
Responsible Service of Alcohol:
RSA- SITHFAB021
Timeline
Leasing Manager
Obrien Real Estate Melton
09.2024 - Current
Flight Attendant
Rex Airlines
02.2024 - 07.2024
Banjos Bakery Waitress
Banjos Bakehouse
09.2020 - 02.2024
Kitchen Hand & Waitress
Geeveston Arms
07.2020 - 06.2021
Waitress & Cashier
Michelle's Roadhouse Kitchen
12.2019 - 06.2021
Casual Shop Assistant
The Cherry Shed
12.2017 - 01.2018
Volunteer Veterinary Assistant
Somersby Vet Hospital
02.2017 - 03.2017
Dog Walker / Pet Sitter
Self Employed
01.2016 - Current
Year 12 Completed -
Fahan School
First aid Certification:
HLTAID011- provide first aid
HLTAID010- provide basic emergency life support
HLTAID009- Provide cardiopulmonary resuscitation
Responsible Service of Alcohol:
RSA- SITHFAB021
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