Marcus De Giusti

• Expertly managed contracts, negotiations, and sales processes, ensuring smooth transactions and exceeding client expectations .
• Advertised properties across various platforms, conducted market research, and advised clients on pricing and home preparation strategies.
• Streamlined communication among vendors, buyers, and other stakeholders, ensuring seamless closings and satisfied clients.
• Hosted open houses, coordinated inspections, and managed auction campaigns or multiple-offer scenarios.
• Built strong client relationships through networking, marketing, and superior customer service, driving repeat business and referrals.
• Utilised advanced CRM tools to optimize client interactions and maintained up-to-date knowledge of industry trends.
• Mentored new sales team members and improved internal processes to enhance business efficiency.

Bistro Supervisor

• Delegated tasks to bar and bistro staff, ensuring smooth operations and high-quality service delivery.
• Coordinated with kitchen staff to maintain timely and consistent food preparation and service standards.
• Managed restaurant setup for bookings and special events, addressing patron needs and preferences.
• Handled escalated customer concerns, resolving issues promptly to maintain satisfaction.
• Oversaw payments, inventory management, and front-of-house operations, including temporary reception duties.
• Trained, mentored, and supported team members, fostering skill development and teamwork.
• Stepped into various roles during peak periods or staff shortages to maintain service efficiency.

Bartender

• Provided menu recommendations and served a wide range of alcoholic and non-alcoholic beverages, including cocktails, beer, and wine.
• Ensured consistent and attractive presentation of drinks while delivering exceptional customer service.
• Accurately processed cash and card transactions and monitored inventory levels to maintain a well-stocked bar.
• Maintained cleanliness of the bar area, tools, and equipment, adhering to health and safety standards.
• Verified customer identification and managed service responsibly, including refusing service to intoxicated patrons.
• Assisted with sports bar operations and venue functions to ensure smooth service during events.

Waiter

• Greeted guests, guided them to tables, and ensured prompt clearing and resetting for new patrons.
• Monitored guest satisfaction, addressing needs and offering assistance proactively.
• Maintained a well-stocked buffet by coordinating with the kitchen to replenish food and supplies.
• Assisted with opening and closing tasks, including setting up and packing down the dining area.
• Collaborated with kitchen and front-of-house teams to ensure smooth operations and high-quality service.
• Served drinks and additional menu items upon request.

TAB Attendant

• Balanced cash drawers and maintained accurate transaction records at the end of each shift.
• Assisted customers with placing bets and understanding betting options while operating TAB betting terminals.
• Restocked promotional materials and updated display boards with current betting information.
• Monitored betting activity to ensure compliance with rules, regulations, and company policies.
• Verified customer identification and age to adhere to legal gambling requirements.
• Fostered strong relationships with regular customers and created a welcoming environment for new patrons.