Cathy Nguyen
Lane Cove West,Sydney
Summary
I am a highly driven and dedicated customer experience specialist with over 5 years of experience in a fast paced environment. Now seeking a challenging but rewarding position where I can optimise my problem-solving and interpersonal skills to provide the highest level of support and deepen customer/client relationship.
Overview
13
13
years of professional experience
Work History
Guest Experience Officer
Sydney City Toyota
12.2021 - 08.2023
- Dealing with customers complaints and issues and resolving them efficiently
- Ability to communicate with a wide range of customers
- Navigated through appropriate customer service systems and tools in a timely manner while servicing customers (in-person and on inbound/outbound calls)
- Developing rapport with customers
- Effectively communicate on different platforms with customers (email, podium (SMS and Facebook Chat) and phone).
Customer Solutions Specialist
Probe Group – Ministry of Health
07.2021 - 12.2021
- Addressed and resolved customers complaints and issues
- Ability to communicate with a wide range of customers
- Navigated through appropriate customer service systems and tools in a timely manner while servicing customers
- Providing assistance, advice and information for customers.
Customer Service/Barista
Mumma Phan
06.2016 - 06.2021
- Developing rapport with customers
- Dealing efficiently with customers queries
- Promoting business’ services and products to customers
- Training and managing new team members
- Stock take, stock control and managing rosters.
Customer Service
Hong Anh Grocery
02.2011 - 06.2016
Education
Bachelor of Arts -
Macquarie University
12.2023
Skills
- Strong active listening and problem solving skills
- Adaptable and capable of working independently as well as a hands-on and enthusiastic member of a collaborative team
- Strong work ethics with a willingness to exceed other expectations
- Demonstrate enthusiasm and motivation to achieve goals
- Strong verbal and written communication skills
- Microsoft Office (Word, Excel & Powerpoint)
- TUNE
- Podium
- Genesys PureCloud
References
Available upon request
Timeline
Guest Experience Officer
Sydney City Toyota
12.2021 - 08.2023
Customer Solutions Specialist
Probe Group – Ministry of Health
07.2021 - 12.2021
Customer Service/Barista
Mumma Phan
06.2016 - 06.2021
Customer Service
Hong Anh Grocery
02.2011 - 06.2016
Bachelor of Arts -
Macquarie University
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