Toby Stevens
Newcastle,NSW
Summary
Enthusiastic team member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Guest Experience Officer
Belgravia Leisure
Wellington
09.2023 - 01.2025
- Implemented new technologies as needed to enhance productivity levels in the workplace.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Resolved customer complaints regarding food quality or service issues.
Chef
McDonalds
Wellington
09.2019 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Education - Secondary Education
University of Newcastle
Newcastle, New South Wales, NSWHigher School Certificate - Student
Dubbo Senior College
DubboStudent
St Mary’s Catholic School
Wellington12-2022
Skills
Health and Safety Standards
Shelf Stocking
Sales Experience
Cleaning and Sanitation
Team Collaboration
Cash Handling
Complaint Resolution
Customer Service
Equipment Operation
Workplace Safety
Positive Attitude
Flexible Schedule
Education and Training
Current 1st Aid certificate
Current RSA
Current White card
Timeline
Guest Experience Officer
Belgravia Leisure
09.2023 - 01.2025
Chef
McDonalds
09.2019 - 11.2022
Bachelor of Education - Secondary Education
University of Newcastle
Higher School Certificate - Student
Dubbo Senior College
Student
St Mary’s Catholic School