Chaeyla Bushby

SUPERVISOR DUTIES

• Processing orders and invoices
• Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
• Answered customer phone calls
• Responded to customer concerns
• Opening and closes of the cafe
• Running the shift and delegating tasks
• Banking
• Resolving customer complaints and handling team member conflicts
• Trained and mentored new employees
• Supervising staff
• Stocktake

BARISTA DUTIES

• Maintaining dome quality coffee, time and standards during busy times
• Hourly group head clean
• Coffee machine maintenance such as volume, weight and time check
• Recalibrating the machine when needed
• Opening and closing the machine
• Maintaining a clean and hygienic work space

FOH TEAM MEMBER

• Processing customer orders and needs
• Preparing cakes and beverages to Dome quality standards during busy times
• Maintaining stock and a clean work area
• Maintaining the cake fridge

• Greeting customers
• Refilling stock to clothing racks and shelves
• Processing customer purchasers
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Received and processed product returns and coordinated disposal of defective or broken items.
• Used product knowledge to assist customers and suggest products.
• Answered customers' questions about available products, prices and features.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Opening the cafe

• Greeting customers
• Answering phones
• Taking customers food and beverage orders and delivering to them
• Folding napkins, polishing cutlery and glasses
• Ensuring the restaurant is clean at all times

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Controlled store inventory and reviewed cash handling and operations reports.