Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanakya Shirin

Sales, Customer Service, Business Development, Project Management.
NORTH KELLYVILLE

Summary

Resourceful manager with 9 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Knowledgeable in developing and consulting businesses into growth and success, Customer relations, budget, financial management & empowering our team, always.


Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

New Vehicle Sales Consultant

Hyundai Motors Australia
09.2023 - Current
  • Ensured compliance with dealership policies and industry regulations by diligently following established sales protocols for ethical business practices.
  • Boosted customer satisfaction ratings by delivering exceptional service and addressing concerns promptly.
  • Consistently met or exceeded monthly sales targets through diligent monitoring of progress and adjusting tactics as needed.
  • Exceeded customer expectations through in-depth product demonstrations highlighting key features and benefits tailored to individual needs.
  • Grew repeat business by fostering long-term relationships with satisfied customers through attentive follow-ups and personalized recommendations.
  • Collaborated with finance department to secure optimal financing options for clients, ensuring a seamless purchasing experience.
  • Utilized CRM system effectively to manage leads, track progress, and maintain organized records of sales activities.

Customer Relations Manager

ITSM ( Casino Rewards )
12.2022 - 11.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution and made sure customer satisfaction is always above par.
  • Maintained statistical database of customers using CRM and COM100 to deal with different types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. ( Upselling promos + encouraging healthy spending habits in the industry.
  • Very tight knit team with alot of confidential information handled and dealt with on a daily basis.

Project Manager

Egans
06.2021 - 11.2022
  • Oversaw operational methods and updated procedures for improved efficiency.
  • Developed and initiated projects, managed costs and monitored performance.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Drove team success through shared vision and recognition of quality performance.
  • Managed 10 meetings day with clients like IBM, OPTUS, UNSW ETC
  • ( 12 month contractual role )

Area Manager

Oxford
06.2020 - 06.2021
  • Stores under my care - Top Ryde, Chatswood & Macquarie Park.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Consistently serviced accounts to maintain active contacts and continuously promote strategic business offerings where both parties make profit from services provided.
  • Managed and motivated sales team to increase revenue and went on to achieve personal and group KPI'S for next few months. Resulting in sum of $140,000 in little over a month.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches and never quitting.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Dual Site Manager

Diesel S.P.A
05.2018 - 04.2020
  • eMonitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Recruited, hired and trained more than 10 associates to develop into productive team members with excellent product knowledge and love for sales.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives and KPI's
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Business and Client Success Manager

TAK Incorporation
07.2017 - 03.2018
  • Assisted heavily in business growth, operations and over all management through world class consultation and care towards business with aim of high revenue turnover.
  • Tailored customer relationships by determining expected needs and finding correct solutions to ensure successful outcomes.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Organized weekly meetings with executive leadership to identify opportunities for improvement and tailor our products and services as per clients for satisfactory experience.
  • Amassed 70% repeat customers.

Jr Content & Social Media Supervisor

FoxyMoron, MII
02.2017 - 07.2017
  • Managing influencers and ensure their on-boarding with Make in India initiative, and to re-script content copies uploaded on government's website.
  • Customized brand message to reach and capture target audience interest and drive engagement for various networks.
  • Managed competing deadlines with efficiency and small room for for error.
  • Approved, reviewed and edited all content flowing to website, approving over 70-80 pieces of content per week.

Education

Bachelors of Hospitality Management -

William Angliss Institute of hospitality
Melbourne, Victoria
06.2014 - 04.2017

High School Diploma -

Scottish High International School
Gurgaon, Haryana

Assistant Real Estate Diploma - Real Estate

Real Estate Academy of Australia
Sydney
06.2022 - 07.2022

Skills

    MS Office

Budgets

Inventory

Leadership

Procurement

Team work

Achieving KPI's

Timeline

New Vehicle Sales Consultant

Hyundai Motors Australia
09.2023 - Current

Customer Relations Manager

ITSM ( Casino Rewards )
12.2022 - 11.2023

Assistant Real Estate Diploma - Real Estate

Real Estate Academy of Australia
06.2022 - 07.2022

Project Manager

Egans
06.2021 - 11.2022

Area Manager

Oxford
06.2020 - 06.2021

Dual Site Manager

Diesel S.P.A
05.2018 - 04.2020

Business and Client Success Manager

TAK Incorporation
07.2017 - 03.2018

Jr Content & Social Media Supervisor

FoxyMoron, MII
02.2017 - 07.2017

Bachelors of Hospitality Management -

William Angliss Institute of hospitality
06.2014 - 04.2017

High School Diploma -

Scottish High International School

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Chanakya ShirinSales, Customer Service, Business Development, Project Management.