CHANIKYA VALMIKI

Possesses extensive experience in testing, worked in multiple projects, ensuring product quality and reliability

Proven ability to ensure released features meet company quality standards and improve product quality processes for financial management systems (Super Industry)

Projects Undertaken: BAU, Integration Services Optimization, Pension Services Optimisation(Capital decommission), Project Spring (Super Merger}, Investment Earned, Test Data Management(Data Masking), Digital Communications(Correspondences), Push Notifications(MobileAPP), Project Omaroo (Insurance), MOWFA (OKTA), EFA(Adviser-Salesforce)

• Developed test plans, strategies, and scope to ensure quality objectives were met
• Created detailed test cases and scenarios based on business requirements to ensure comprehensive coverage and accurate results.
• Created Jira dashboards for defects and execution suites to track the progress
• Prepared Test summary reports with all the work done during the testing phase
• Performed functional, system, regression, system integration, API and acceptance testing for applications like MSP, Unify, Genesys, AOP, MOL, EOL, CMT, Acurity, Objective, Salesforce CRM, AOL, APP Insights, Bunker, EOP, and MobileAPP (Android & IPhone)
• Worked on Acurity Reports for benefit payments, Insurance premium calculations, correspondence process and storage, process flows
• Executed automated tests using scripting language such as C# with Selenium for EOL baseline regressions for enterprise releases, also debugged the script for errors/warnings and made essential changes
• Implemented and Executed scripts for CMT, MSP applications using TOSCA Automation to handle repetitive software testing work.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Tested IVR, Email, Chat interactions and E2E flow using Genesys for MOL, EOL and Public Web applications
• Extracted data for objects using SOQL from developer console in Salesforce CRM
• Lead the team while test planning and execution phases.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements using App Insights (Azure Studio) and Bunker storage explorer
• Extracted data based on test scenarios from SQL Server
• Documented all phases of testing activities in accordance with established standards in Jira and Confluence
• Trained other test analysts on industry best practices by providing knowledge transfers on applications I worked to the team members when needed
• Facilitated BPVT, UAT walk-throughs, and also cross collaboration forums
• Advised masking strategies to apply on production data to generate masked test data in Test data management project
• Established traceability between the requirements and test cases to ensure that all requirements are adequately covered by testing activities

• Lululemon: The key objective of the project was to enable the team to have fast and easy deployments of their services to different environments
• Creating and monitoring jobs and pipelines in Jenkins based on the requirement
• Provided accesses to the teammates according to the requirement
• Performed Manual and Automation pipeline builds using shared Jenkins service
• Have excellent experience in Client Interaction
• Involved in preparing weekly report of AWS cost management and provided walkthrough to business, and team members
• Experience in writing documents for the flow of project
• Collaborated using tools including Jira, Confluence and GIT
• Fostered culture of collaboration and knowledge sharing among development and operations teams, boosting overall project success.

• Planned test scenarios and developed test plans and scope to meet deadline
• Document all phases of testing and application knowledge in Confluence
• Assigning access requests to relevant teams based on the roles and policies by updating script in GitHub and executing update scripts in database for tickets recorded in SNow
• Monitored tickets and followed it up with assignees, ensuring all the requirements are covered
• Facilitate meetings to understand the requirements and provide walkthroughs
• Verify contents are displayed and raised defects to acquire efficiency

• Results-oriented customer service professional with a passion for data analysis and problem-solving, seeking to leverage strong communication skills, analytical mindset, and customer-centric approach
• Created dashboards, reports, and visualizations to present findings to stakeholders
• Collaborated with cross-functional teams to define business requirements for analytics projects
• Generated detailed reports summarizing key findings from analyses conducted
• Collected, tracked, and reviewed data to evaluate business and market trends
• Collaborated with stakeholders to understand project requirements and create solutions that meet their needs
• Interacted with customers to understand their needs, address inquiries, and resolve issues in a timely and professional manner
• Provided training and support to new team members to ensure consistency in service delivery and adherence to company standards
• Collaborate with cross-functional teams to communicate customer feedback and drive improvements to products, services, and processes
• Produced monthly reports using advanced Excel spreadsheet functions.
• Provided exceptional customer service by responding promptly to internal inquiries regarding BI reports or issues.

• The key objective is to make certain that the proper steps are taken proactively in response to unforeseen events such as IT outages or zero-day exploits
• Server administration and maintenance for all versions of windows server
• Troubleshooting of issues with all windows O/S platforms, MS Office and other applications as required
• Assist in IT documentation and design, policy creation and implementation
• Experience in Video Conferencing products such as Zoom, MS Teams and associated Video Conference devices
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.