Charles Tago
Runcorn,QLD
Summary
I am currently working as a Youth Worker at West Moreton Youth Detention Centre in Wacol and currently studying a Certificate IV in Youth Work. I have worked in the safety and security industry for 5+ years ranging from concierge, events and security at the Treasury casino in Brisbane. I believe I would be an asset to your oganization because I am reliable, experienced and always willing to learn.
Overview
10
10
years of professional experience
Work History
Youth Worker
West Moreton Youth Detention Centre
Wacol, QLD
05.2021 - Current
- Used calm, positive and encouraging approach with youth.
- Directed activities to promote growth in mental, emotional and educational areas.
- Encouraged participants to develop leadership and self-esteem skills through group discussions.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
Baggage Handler
Virgin Australia
Brisbane, QLD
08.2018 - 10.2020
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collected, sorted and checked baggage tags against flight lists.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Followed customer instructions about placement of items and special considerations for handling.
Safety & Security Officer
Treasury Casino Brisbane
Brisbane, QLD
11.2014 - 08.2019
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Guarded restricted areas to prevent unauthorized entry.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Documented all security-related situations and submitted in-depth reports to manager.
Education
Working With Children (Blue Card) -
QLD Government
QLD05.2021
Provide Responsible Service of Alcohol -
Express Online Training
QLD08.2014
Provide Responsible Service of Gambling -
Express Online Training
QLD08.2014
Certificate III - Warehousing Operations
National Training Group
QLD06.2014
Work Safely in The Construction Industry -
Narbil Training & Consulting Services
QLD03.2014
Certificate II - Security Operations
Security Institute
Toowong12.2012
Certificate I & II - Community Recreation
Keebra Park State High School
QLD12.2011
Completion of Year 12 -
Queensland Government
QLD12.2011
Certificate IV - Youth Work
Skills Generation
Skills
- First aid and CPR certified
- Communicate effectively with youth
- Ability to verbally de-escalate situations
- Report writing
- Shift work experience
- Ability to learn and adapt to new environments
Timeline
Youth Worker
West Moreton Youth Detention Centre
05.2021 - Current
Baggage Handler
Virgin Australia
08.2018 - 10.2020
Safety & Security Officer
Treasury Casino Brisbane
11.2014 - 08.2019
Working With Children (Blue Card) -
QLD Government
Provide Responsible Service of Alcohol -
Express Online Training
Provide Responsible Service of Gambling -
Express Online Training
Certificate III - Warehousing Operations
National Training Group
Work Safely in The Construction Industry -
Narbil Training & Consulting Services
Certificate II - Security Operations
Security Institute
Certificate I & II - Community Recreation
Keebra Park State High School
Completion of Year 12 -
Queensland Government
Certificate IV - Youth Work
Skills Generation
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