Charlotte Kerr
Harrisdale,WA
Summary
Professional retail and administration worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
5
5
years of professional experience
Work History
Retail Worker (Click and Collect)
Bunnings Warehouse
09.2024 - Current
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Picked, packed, and staged online orders efficiently across multiple store departments.
- Managed stock movement and order accuracy to meet daily fulfilment targets.
- Coordinated order flow from picking to customer collection within required timeframes.
- Followed inventory, safety, and WHS procedures in a fast-paced warehouse environment.
- Supported team operations to maintain productivity and minimise fulfilment delays.
- Developed a vast knowledge of various power tools, timbers and trade work practices.
- Managed the administrative side of click and collect, coordinating with customers, suppliers and other Bunnings Warehouses.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Administrative Assistant
Earthbroker Magazine
01.2024 - 07.2024
- Organized and maintained office files and documents for efficient retrieval and reference.
- Contacted customers and businesses to ensure all details given were correct, entered this information into various databases for ease of access.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Updated all databases and spreadsheets as and when needed.
Manager
Cancun Tacos
02.2023 - 05.2024
- Developed and implemented operational workflows to enhance team efficiency.
- Trained and mentored junior staff on best practices and process improvements.
- Organised float and managed cash flow.
- Controlled costs to keep business operating within budget and increase profits.
- Kept track of receipts, spending and earnings, entered these statistics into databases to organise taxes and income.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Oversaw employee wages, ensuring all protocols were adhered to.
Head Server
Peckeish
01.2021 - 12.2021
- Managed food and drink orders efficiently, demonstrating knowledge of menu items and specials.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new servers on restaurant procedures and customer service best practices.
- Handled payments and processed transactions accurately using point-of-sale systems.
- Resolved guest concerns promptly, enhancing customer satisfaction through effective communication.
- Contributed to team efforts during peak hours, maintaining high service levels under pressure.
Education
Graduate Diploma -
Curro Hillcrest Highschool
South Africa01.2023
Skills
- Outgoing
- Responsible
- Time management
- Proficient in Microsoft applications
- Confident typer
- People person
- Hardworking
- Reliability and punctuality
- Patience and empathy
- Customer service
Languages
English
Native or Bilingual
Afrikaans
Professional Working
Timeline
Retail Worker (Click and Collect)
Bunnings Warehouse
09.2024 - Current
Administrative Assistant
Earthbroker Magazine
01.2024 - 07.2024
Manager
Cancun Tacos
02.2023 - 05.2024
Head Server
Peckeish
01.2021 - 12.2021
Graduate Diploma -
Curro Hillcrest Highschool