Charmaine Ruka
Geelong,VIC
Summary
Dedicated Area Manager experienced in customer service and conflict resolution. Enhanced operational efficiency and trained staff to deliver superior service through effective communication and problem-solving. Focused on driving customer satisfaction and improving store performance while maintaining high operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Console Operator
BP Nambucca heads
Nambucca Heads, NSW
07.2023 - 04.2026
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting products and provided product information.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock inventory and manage displays.
- Resolved customer complaints with empathy and effective communication skills.
- Trained new associates on store policies and customer service standards.
- Processed returns and exchanges in accordance with company policy.
- Monitored sales floor for theft prevention and safety compliance.
- Operated point-of-sale systems efficiently during busy shifts
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Helped customers by answering questions and locating merchandise.
Area Manager
EG Fuel
Mid North Coast
04.2021 - 03.2023
- Managed daily operations of multiple fuel stations to ensure smooth functioning.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Addressed customer concerns effectively to maintain high satisfaction levels across stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training programs to improve customer service skills among employees.
- Trained and supervised staff on company policies and safety procedures.
- Conducted regular site inspections to ensure compliance with health and safety standards.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with upper management to set regional performance goals and objectives.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
Education
Some College (No Degree) - College Subjects
Northland College
Northland New ZealandSkills
- Point-of-sale operation
- Cash handling
- Inventory management
- Product knowledge
- Surveillance monitoring
- Emergency procedures
- Safety compliance
- Data protection
- Incident documentation
- System maintenance
- Operational efficiency
- Task prioritization
- Time management
- Multitasking and organization
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Staff training
- Performance evaluation
- Contingency planning
- Task prioritization
Certification
- Cert 4 Retail Management
Timeline
Console Operator
BP Nambucca heads
07.2023 - 04.2026
Area Manager
EG Fuel
04.2021 - 03.2023
Some College (No Degree) - College Subjects
Northland College