Chelsea Auger
Warragul
Summary
Dynamic professional with a proven track record at Alinta Energy, excelling in customer relations and expert problem solving. Adept at enhancing client satisfaction and team performance through strategic initiatives and ongoing staff development. Recognized for analytical thinking and quality assurance, consistently achieving high standards in service delivery.
Overview
8
8
years of professional experience
Work History
Alinta Assist Specialist
Alinta Energy
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Enhanced performance through ongoing education and professional development opportunities related to energy products and services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
Call Center Representative
Serco Group
01.2023 - 07.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Addressed customer account discrepancies and concerns.
Kitchen Supervisor
Royal Freemasons
05.2022 - 12.2022
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
Chef
Hillview Bunyip Aged Care
05.2017 - 05.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Bachelor of Science - Dermal Sciences
Victoria University
Melbourne, VIC11-2017
Diploma - Beauty Therapy And Skin Sciences
Casey College of Beauty Therapy
Pakenham, VIC12-2015
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Staff development
Timeline
Alinta Assist Specialist
Alinta Energy
07.2023 - Current
Call Center Representative
Serco Group
01.2023 - 07.2023
Kitchen Supervisor
Royal Freemasons
05.2022 - 12.2022
Chef
Hillview Bunyip Aged Care
05.2017 - 05.2022
Bachelor of Science - Dermal Sciences
Victoria University
Diploma - Beauty Therapy And Skin Sciences
Casey College of Beauty Therapy
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