Kayleigh Morris
Perth,WA
Summary
Skilled and Dependable SME (Subject Matter Expert) within the West Coast Alinta Assist Team, both in the West Coast Hardship space and the East Coast Grants team bringing 6 years of experience.
Hardworking and passionate professional within this sector, who is a self-inspired and motivated.
Dedicated to developing and growing within this industry therefore has a willingness to take on added responsibility and assist where possible. This includes in reporting, coaching, and the training and development of fellow employees.
Adept at cultivating a rapport with the team and employees within the wider business. With the experience, knowledge and strong communication skills, it allows the ability to assist them accordingly and ensure the best options, solutions and support for customers.
Analytical yet social, this allows the opportunity to be comfortable to offer ideas for processes and task flow.
Overview
11
11
years of professional experience
Work History
Alinta Assist Specialist (Hardship and Grants)
Alinta Energy
06.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Creating Government Grant Applications for our Hardship customer base in QLD, VIC and WA
- Applying financial adjustments towards customers accounts.
- Responding to customer, internal and stakeholder emails within a timely matter.
- Assessing and onboarding customers into the Alinta Energy Assist Hardship Program.
- Assisting Vulnerable customers.
- Producing weekly DASH reports for the wider business and presenting these packs to the leadership team.
- Creating rosters and running stats to assist my leader and support my team.
- SME (Subject Matter Expert) in both the WC AA Hardship Team and EC Grants Team.
- Support my team where possible with their enquires.
- Attended events to develop professional network with key stakeholders.
Customer Service Representative
Alinta Energy
12.2013 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created Government Grant Application (HUGS) for Hardship customers.
- Assessed and onboarded customers onto the Hardship Program.
- Responded to customer and internal emails and correspondence in a timely manner.
- Increased and maintaining GOS over 75%
Camp Counselor and Lifeguard
Camp Middlesex
06.2013 - 09.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counsellors to design fun and enriching learning activities for campers.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature
- Qualified Lifeguard and Acting Waterfront Director.
- Monitoring Pool Safety, maintaining pool chemical levels and skillset checks with Lifeguards.
- Taught children of varying ages and swimming abilities techniques and swim safety.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention
Education
High School Diploma -
Ellenbrook Christian College
Ellenbrook, WA12.2008
Skills
- Customer Relations
- Quality Assurance
- Training and Development
- Analytical Thinking
- Attention to Detail
- Industry Knowledge
- Completed LinkedIn courses in:
- Other courses include:
- Leadership Communication
- Emotional Intelligence
- Non-Verbal Communication
- Power-point for Beginners
- Excel for Beginners
Hobbies
Travel and Adventures
Reading
Swimming
Timeline
Alinta Assist Specialist (Hardship and Grants)
Alinta Energy
06.2018 - Current
Customer Service Representative
Alinta Energy
12.2013 - 06.2018
Camp Counselor and Lifeguard
Camp Middlesex
06.2013 - 09.2013
High School Diploma -
Ellenbrook Christian College
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