CHENLIANG ZHU
Urrbrae,SA
Summary
Proficiency in computer literacy and knowledge of Microsoft Office application. Demonstrated superior judgement and problem solving skills. Proven teamwork skills and an ability to meet deadlines and work in a high volume work environment.
Flexible and hardworking team player focused on boosting efficiency and performance with conscientious and detail-oriented approaches.
Overview
3
3
years of professional experience
Work History
Service Delivery Officer
Australian Taxation Office
05.2023 - Current
- Maintained open lines of communication with clients, providing regular updates on project progress and addressing any concerns that arose during implementation.
- Improved service delivery efficiency by implementing streamlined processes and procedures.
- Developed strong relationships with internal departments, ensuring seamless collaboration for efficient service delivery.
- Mentored junior team members, providing guidance on best practices in service delivery management.
- Ensured adherence to industry standards and regulations, maintaining a high level of professionalism at all times.
Assistant
Sleep And Chronobiology Lab In Unisa
06.2021 - 11.2021
- Greeted guests in with friendliness and professionalism.
- Received blood, biological tissue, and fluids and processed for testing
- Labeled and classified samples for tracking, security, and testing accuracy
- Analyzed data with Word Excel to produce written reports and visual representations.
- Worked closely with lab staff on special projects.
Education
GRADUATE DIPLOMA - PSYCHOLOGY(ADVANCED) -
11.2022
Major in psychology, one year
Core course: Research Project, Psychology Skills, Professional Skills, Diverse Applications, Assessment and Intervention, Advanced Research Methodology.
GPA: 6.28/7.0
Skills
- Task Prioritization
- Time Management
- Document Control
- Computer Skills
- Microsoft Office
- Relationship development
- Patience and Tolerance
- Teamwork and Collaboration
Referee
Referee 1
Name: Annette Thiamiyou
Type of referee: Current manager from 2023
Organisation: Australia Taxation Office
Contact number: +61 8 82284906
Email address: Annette.Thiamiyou@ato.gov.au
Referee 2
Name: Mariette Berndsen
Type of referee: Supervisor of thesis in 2022
Current position: Flinders university
Contact number: +61 8 82012334
Email address: mariette.berndsen@flinders.edu.au
Timeline
Service Delivery Officer - Australian Taxation Office
05.2023 - Current
Assistant - Sleep And Chronobiology Lab In Unisa
06.2021 - 11.2021
Flinders University - GRADUATE DIPLOMA - PSYCHOLOGY(ADVANCED),
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