Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phil Blundell

Florey,Act

Summary

Dynamic and results-oriented professional with a diverse background spanning service delivery, carpentry, and logistics, notably with Australian Government Services Australia. Excelled in enhancing customer satisfaction and service delivery optimization through effective communication and process improvement. Demonstrated expertise in teamwork and problem-solving, achieving significant project successes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Delivery Officer

Australian Government Services Australia
05.2024 - Current

Ensured accuracy and currency of customer debt records through comprehensive investigation. Communicated detailed debt information to clients while formulating individualized payment strategies in collaboration with them. Handled incoming calls on the telephony line.



Carpenter

PWC Property Works
07.2022 - 05.2024
  • Completed my carpentry apprenticeship in Jan of 2024.
  • worked with infinity fire protection on installing their fire doors and undertaking fire compliancy works.
  • Insurance works carried out on commercial buildings works consisted of leaking balconies and roof repairs.
  • Commercial and residential bathroom renovations
  • commercial office fit outs
  • large commercial projects carried out at defence buildings across ACT

Apprentice Carpenter

Jaco Construction
08.2021 - 07.2022

Worked on large commercial projects across Canberra. Cladding, fit outs, installation of timber and metal framing, joist and trusses. Firewall installations.

Removalist/Truck Driver

Leader Removals and Storage
04.2021 - 08.2021

During Covid lockdown in ACT I worked for Leader Removals. Driving Heavy Rigid container trucks around Canberra and the east coast region. Lifting of heavy items and specialist items. delivery of boxes. Organisation of the yard.

Apprentice Carpenter

Forward Industries
12.2020 - 04.2021
  • Installed residential elevators across Canberra and the East Coast for Resilifts.
  • Demolished and installed kitchens for Infinity Kitchens.
  • Achieved successful completion of diverse residential renovations
  • Completed deck construction projects

Service Delivery Officer

Life Without Barriers
12.2016 - 12.2020
  • Implemented measures to maintain consistently excellent service delivery on all projects.
  • Maintained accuracy of data entry to ensure proper payment for support workers and contractors.
  • Performed various data entry assignments
  • worked on inbound telephony line
  • Generated reports detailing findings and recommendations.

Back Dock Supervisor and Teamleader

Kmart
09.2013 - 12.2020
  • Implemented loading dock process and productivity improvements.
  • Utilized forklifts and pallet jacks to safely move merchandise.
  • unloading of trucks
  • facilitated decant
  • helping of customers
  • loading of customers heavy items into their vehicles
  • stocking of shop floor

Education

Certificate III Carpentry - Construction

Canberra Institute of Tech
Canberra, ACT
01.2024

No Degree - Year 12

Melba Copeland College
Canberra
07.2015

Certificate II Digital Information And Technology - IT

Mantra Training
Canberra
07.2015

No Degree - Year 10 Certificate

Melba High School
Canberra
12.2013

Skills

  • Effective Time Management
  • Process improvement expertise
  • Customer Satisfaction
  • Service Delivery Optimization
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Effective Communication
  • Relationship Building
  • Team building
  • Task Prioritization
  • Professionalism
  • Continuous Improvement

Certification

Construction Induction Card

Crystalline Silica Exposure awareness Card

Working at heights Safety

Full Drivers Licence

Heavy rigid Learners permit

Operate elevated work platform up to 11metres

Erect or dismantle scaffolding (restricted height)



Timeline

Service Delivery Officer

Australian Government Services Australia
05.2024 - Current

Carpenter

PWC Property Works
07.2022 - 05.2024

Apprentice Carpenter

Jaco Construction
08.2021 - 07.2022

Removalist/Truck Driver

Leader Removals and Storage
04.2021 - 08.2021

Apprentice Carpenter

Forward Industries
12.2020 - 04.2021

Service Delivery Officer

Life Without Barriers
12.2016 - 12.2020

Back Dock Supervisor and Teamleader

Kmart
09.2013 - 12.2020

Certificate III Carpentry - Construction

Canberra Institute of Tech

No Degree - Year 12

Melba Copeland College

Certificate II Digital Information And Technology - IT

Mantra Training

No Degree - Year 10 Certificate

Melba High School

Construction Induction Card

Crystalline Silica Exposure awareness Card

Working at heights Safety

Full Drivers Licence

Heavy rigid Learners permit

Operate elevated work platform up to 11metres

Erect or dismantle scaffolding (restricted height)



Phil Blundell