Cherie Vlieg
Sunshine Coast,QLD
Summary
Dynamic retail professional with proven expertise in staff management and customer service at Dan Murphy's. Successfully implemented quality control measures, reducing error rates and enhancing customer satisfaction. Adept at team building and inventory management, driving operational efficiency while fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Retail Assistant Manager
Dan Murphy's (AHL GROUP)
Caloundra, Queensland
04.2025 - Current
- Delegated work to staff, setting priorities and goals.
- Monitored performance of staff members, offering advice where appropriate.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
2IC Manager
Just Jeans
Robina, Queensland
08.2018 - 03.2022
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Disability Support Worker
DSA Australia
Sydney
02.2013 - 06.2016
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Improved resident and staff engagement through group activities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication to patients according to strict schedules.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Created detailed and individualized plans to best support patients.
- Transported patients safely to social activities and doctors appointments.
- Managed challenging behaviors through positive reinforcement techniques.
Education
High School Diploma -
Elizabeth MacArthur High School
Sydney, NSW11-1998
Skills
- Staff management
- Customer service
- Inventory management
- Sales reporting
- Quality control
- Team building
Affiliations
travel
family
swimming
reading
Timeline
Retail Assistant Manager
Dan Murphy's (AHL GROUP)
04.2025 - Current
2IC Manager
Just Jeans
08.2018 - 03.2022
Disability Support Worker
DSA Australia
02.2013 - 06.2016
High School Diploma -
Elizabeth MacArthur High School