Summary
Overview
Work History
Education
Skills
Timeline
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Chilli Smith

Pacific Pines

Summary

Dynamic and dedicated professional with extensive experience as a Front of House Server at My Friends Chinese Restaurant. Proven ability to enhance guest satisfaction through effective conflict resolution and exceptional multitasking skills. Adept at managing reservations and ensuring cleanliness, contributing to a welcoming dining atmosphere. Strong decision-making abilities and a commitment to teamwork.

Overview

2
2
years of professional experience

Work History

Front of House Server

My Friends Chinese Restaurant
01.2024 - Current
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
  • Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
  • Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.

Oztag Referee

Labrador Oztag
01.2023 - Current
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games
  • Stayed physically fit to keep up with pace of games.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
  • Coordinated with other referees to execute smooth and consistent games.
  • Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
  • Monitored players to identify any rule violations and issue appropriate penalties.
  • Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
  • Listened to player feedback and communicated with team captains to accurately resolve disputes.
  • Explained and taught regulations and rules to players and coaches.

Education

GED -

Pacific Pines State High School
Pacific Pines. Qld

Skills

  • Order taking
  • Food presentation
  • Memory retention
  • Flexibility
  • Punctuality
  • Professional appearance
  • Social perceptiveness
  • Reservation management
  • Cleanliness
  • Table setting
  • Point of sale systems
  • Personal hygiene
  • Phone etiquette
  • Safe food handling
  • Cleaning and sanitizing
  • Decision-making
  • Warm and friendly
  • Cash handling
  • Conflict and complaint resolution
  • Team player

Timeline

Front of House Server

My Friends Chinese Restaurant
01.2024 - Current

Oztag Referee

Labrador Oztag
01.2023 - Current

GED -

Pacific Pines State High School

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Chilli Smith