Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chloe Ma

Balwyn North,VIC

Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Overview

5
5
years of professional experience

Work History

Retail Assistant

Mecca
06.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Agent

Optus
12.2022 - 06.2023
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Met KPIs and monthly sales targets
  • Dealt with difficult customers on a daily basis and offered solutions
  • Attended monthly sales meetings and quarterly sales trainings.

Team Member

Kentucky Fried Chicken
06.2019 - 10.2022
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelor of Commerce And Property -

Deakin University
Melbourne, VIC
11.2027

High School Diploma -

Balwyn High School
Balwyn North, VIC
11.2022

Skills

  • POS Systems
  • Excellent Written and Verbal Communication
  • Customer Assistance
  • Engaging with Diverse Customers

Languages

Chinese (Cantonese)
Limited Working

Timeline

Retail Assistant

Mecca
06.2023 - Current

Sales Agent

Optus
12.2022 - 06.2023

Team Member

Kentucky Fried Chicken
06.2019 - 10.2022

Bachelor of Commerce And Property -

Deakin University

High School Diploma -

Balwyn High School

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Chloe Ma