Chloe Morrow
Canterbury,VIC
Summary
Dedicated Hospitality Worker with a proven track record at Huxtabuger, enhancing guest satisfaction through exceptional customer service and strict adherence to food safety standards. Skilled in food preparation and team collaboration, I have effectively trained staff and improved service delivery, contributing to a positive and secure guest experience.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
Huxtabuger
02.2024 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Year 11
Swinburne Senior Secondary College
Hawthorn, VIC12-2023
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Upselling strategies
- Housekeeping
- Prep work
- Customer Service
Languages
French
Professional Working
Interests
Sewing
Graphic design
Timeline
Hospitality Worker
Huxtabuger
02.2024 - Current
No Degree - Year 11
Swinburne Senior Secondary College
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