CHLOE READ

Coordinated scheduling of in-home supports for large client base, aligning preferences and availability of care support workers to optimize service delivery.

• Acted as central contact point for care support workers, assisting with daily schedules and addressing job-related inquiries.
• Managed unexpected leave of care support workers, implementing contingency plans to ensure uninterrupted service continuity.
• Oversaw client expectations within limited resources to ensure high-quality support delivery.
• Handled external and internal escalations, de-escalating issues to improve client satisfaction and strengthen communication.
• Maintained a positive work environment that promoted collaboration between team members.

• Maintained extensive knowledge of client funding types, ensuring compliance with NDIS, DSOA, Cosa, and HCP.
• Managed funding allocations for service agreements and block funding plans in Lumary system, ensuring accurate distribution and compliance.
• Generated regular reports, addressing service delivery errors and facilitating timely billing.
• Recommended improvements to streamline operations and resolve pain points, enhancing overall workflow.
• Enforced company policies to ensure compliance with disability industry standards.
• Identified operational issues and coordinated resolutions with relevant personnel, facilitating smoother service delivery.
• Increased productivity through strategic task assignments and streamlined office workflow.

• Managed rosters to maintain quality service while ensuring compliance with NDIS and Fair Work protocols.
• Allocated support workers to shifts based on certification, skillset, and availability.
• Incorporated client preferences into worker allocations, ensuring compatible staffing.
• Served as central point of contact for clients and support staff, facilitating effective shift scheduling and incident resolution.
• Managed high volume of calls, texts, and emails to ensure clear communication with clients and stakeholders.
• Provided guidance to support workers during emergencies, ensuring adherence to company procedures.
• Engaged effectively with individuals with diverse neurological conditions.
• Ensured data accuracy within management systems to support effective rostering and compliance.

• Delivered administrative support across operations, finance, reception, and client interactions to enhance workflow efficiency.
• Managed requisitions for inspection works, equipment purchases, staff expenses, and consumables.
• Created delivery return and material transfer tickets for accurate inventory management.
• Established project jobs to track client rental projects and relevant information efficiently.
• Monitored rental projects and liaised with clients to ensure timely updates and project alignment.
• Generated invoices, proformas, and credits for rental inspections and repairs, ensuring accurate billing.
• Verified and approved certification for company and third-party equipment, ensuring compliance with Australian oil and gas standards.
• Utilized MAISY system to access tool certification history, requisition details, and client information.

• Organized and booked all client work with contractors, managing inductions, access requirements, and security.
• Communicated daily with clients, technicians, and contractors regarding job progress and queries.
• Facilitated job completion deadlines while ensuring professionalism amid unexpected delays to maintain client satisfaction.
• Scheduled tasks for trade technicians across trades, enhancing workflow efficiency in electrical and plumbing services.
• Handled urgent maintenance works promptly to minimize downtime.
• Calculated and submitted quotes for diverse client requests efficiently.
• Issued purchase orders and pre-approved payments to suppliers upon work completion.
• Coordinated electrical compliance testing for national client branches to ensure adherence to Australian electrical standards.