Chloe Tremewen
Summary
Motivated student with a proven ability to thrive in dynamic environments. Skilled in communication, collaboration, and critical thinking to drive success. Dedicated to continuous learning and growth, striving to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Store Host
MECCA Brands
10.2024 - Current
- Enhanced customer satisfaction by demonstrating thorough product expertise and delivering exceptional, personalised makeup, skincare and fragrance consultations and services.
- Processed transactions, returns and exchanges with precision and efficiency, minimising wait times during peak holiday periods.
- Resolved customer concerns professionally, demonstrating empathy and understanding, ensuring a positive brand experience.
Retail Associate in Customer Experience
Victoria’s Secret
10.2023 - Current
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and enhancing the shopping experience.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Balanced multiple responsibilities, including providing bra measurements, replenishing merchandise and upholding store cleanliness.
Internship
The Key Branding
03.2025 - 04.2025
- Supported senior staff in preparing client presentations and internal briefs, reducing their workload burden and enhancing efficiency within the business.
- Conducted in-depth market research across multiple projects, delivering actionable insights in meetings.
- Gained valuable experience in the marketing and design industry for Fast-Moving Consumer Goods (FMCG).
Local Store Team Member
Coles Group
07.2021 - 09.2024
- Held supervisor credentials and managed end-of-day operations, including cash reconciliation, store closing procedures, and team supervision.
- Trained and mentored new team members to support smooth operations and high service standards.
- Communicated politely and professionally when assisting customers, answering phones and making announcements over PA system.
Retail Associate
Flinders General Store
12.2018 - 04.2021
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Aided customers with loading heavy items into their vehicles when necessary, demonstrating exceptional service.
- Maintained flexibility in schedule availability, often taking on additional shifts to support the business during high-traffic periods.
Education
Bachelor of Laws (Honours) And Commerce - Marketing Science
Monash University
Clayton, VIC10-2026
Skills
- Customer service expertise
- Teamwork and collaboration
- Adaptability and flexibility
- Verbal and written communication
- Problem-solving
Accomplishments
2025: Participating in a university-led study abroad program for a semester in Prato, Italy.
Timeline
Internship
The Key Branding
03.2025 - 04.2025
Store Host
MECCA Brands
10.2024 - Current
Retail Associate in Customer Experience
Victoria’s Secret
10.2023 - Current
Local Store Team Member
Coles Group
07.2021 - 09.2024
Retail Associate
Flinders General Store
12.2018 - 04.2021
Bachelor of Laws (Honours) And Commerce - Marketing Science
Monash University
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