Joanna Lin
Graduate Candidate
Brisbane,QLD
Summary
Dedicated and skilled Bachelor of Nursing graduate with over two years of experience as a Theatre Registered Nurse, coupled with a solid foundation in retail spanning more than a decade. Demonstrated expertise in delivering exceptional patient care in surgical environments, collaborating effectively within interdisciplinary teams, and maintaining high standards of clinical excellence. Concurrently, possess extensive retail experience, including roles at luxury brands like Tiffany & Co. and mainstream retailers like Kmart. Proven ability to provide outstanding customer service, drive sales performance, and uphold operational efficiency. Seeking to leverage combined healthcare and retail backgrounds to excel in a graduate position with Mecca, contributing clinical acumen, customer-focused approach, and strong interpersonal skills to your esteemed team.
Overview
8
8
years of professional experience
Work History
Store Host
Mecca
10.2023 - Current
- Assist customers in selecting skincare and makeup products, providing personalized recommendations based on their preferences.
- Maintain a clean and organized store environment, ensuring shelves are stocked and displays are attractive.
- Process transactions efficiently and handle customer inquiries with professionalism.
Registered Nurse
Queensland Health
02.2023 - Current
- Demonstrated strong clinical judgment by accurately interpreting diagnostic data prior to surgery, ensuring optimal decision-making during procedures.
- Maintained an organized and efficient work environment within the operating room by effectively managing supplies, equipment inventory, and sterilization processes.
- Supported a culture of excellence within the operating room by actively participating in ongoing professional development, training sessions, and peer evaluations.
Sales Professional
Tiffany & Company
10.2021 - 02.2022
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
Customer Service Representative
Kmart
04.2016 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Nursing - Health
The University of Queensland
Brisbane, QLD 04.2001 -
Skills
Customer service expertise
Promotional strategies
Merchandise Display
Sales proficiency
Timeline
Store Host
Mecca
10.2023 - Current
Registered Nurse
Queensland Health
02.2023 - Current
Sales Professional
Tiffany & Company
10.2021 - 02.2022
Customer Service Representative
Kmart
04.2016 - 08.2021
Bachelor of Nursing - Health
The University of Queensland
04.2001 -
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