Christopher Edwards
Ballarat,,Victoria
Summary
Team player with extensive experience at RACV Goldfields Resort, delivering a high-level of customer service and building strong guest relationships. Experience with Opera PMS, ensuring seamless check-ins and resolving guest inquiries. Works well under pressure with hight attention to detail, maintaining a can-do attitude and collaborating effectively with other team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
RACV Goldfields Resort
08.2024 - Current
- Welcomed and seated guests with a friendly, professional approach to deliver high-level customer service.
- Worked well under pressure, maintaining a can-do attitude and attention to detail during service.
- Responded to guest enquiries and resolved complaints, ensuring trust and enhancing satisfaction.
- Provided accurate information on menu items, specials, promotions, and hotel amenities to deliver quality service.
Work Experience - Front Office
RACV Goldfields Resort
07.2024 - 07.2024
- Delivered a high-level of customer service by resolving guest inquiries in a friendly, professional manner
- Efficiently checked guests in and out using Opera, ensuring smooth operations
- Conducted pool walks to ensure a safe a secure pool environment
- Calmly and confidently assisted guests during system outages, ensuring smooth check-ins and delivering a positive experience
- Worked effectively under pressure, collaborating with team members to meet guest needs during peak times
Education
Vocational Education Training - Certificate II in Hospitality
William Angliss Institute
Melbourne01-2026
VCE -
Ballarat Christian College
Ballarat01-2026
Skills
- Adaptability under pressure
- Reliability and punctuality
- Order accuracy
- Customer service
- Payment handling
- Welcoming guests
- Experience with Opera PMS system
- Guest relations
Certification
- Responsible Service of Alcohol (RSA)
- Western Bulldogs Community Foundation
Timeline
Food and Beverage Attendant
RACV Goldfields Resort
08.2024 - Current
Work Experience - Front Office
RACV Goldfields Resort
07.2024 - 07.2024
Vocational Education Training - Certificate II in Hospitality
William Angliss Institute
VCE -
Ballarat Christian College
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