Chrissy Smith
Seville Grove
Summary
Compassionate support worker with a background in disability care and extensive customer service. Known for patience and empathy, with a commitment to providing emotional and practical support to clients. Ready to apply skills to foster positive client relationships in patient transport services
Overview
22
22
years of professional experience
1
1
Certification
Work History
Online Assistant Manager
Woolworths Group
07.2021 - Current
- Streamlined order fulfillment processes to improve efficiency and accuracy of deliveries.
- Analyzed customer feedback to identify areas for service improvement and adjustments.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Nightfill Manager
Spudshed
01.2019 - 07.2021
- Conduct nightly duties to ensure efficient workflow and high-quality customer service.
- Conducted inventory checks to maintain stock levels and support product availability at registers.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted customers with transactions, ensuring accurate and efficient service.
Personal Support Worker
Charmaine White
02.2015 - 04.2016
- Answered to my clients call signals, signal lights or alarm systems to determine his vital needs
- Provided emotional support and companionship to enhance quality of life
- Document and report observations of his behaviour on paper or verbally to his mother
- General cleaning duties including suction pods, change of bedding, pump feeds, syringes and sanitation of bathroom and kitchen areas
- Perform and administer tasks related to his Mitochondrial disease symptoms
- Gastric tubing, seizure medication when required
- Oxygen and suction administered when required
Intensive Family Support Worker
Australian Red Cross
04.2011 - 04.2015
- Perform light domestic and home care duties
- Transport clients to locations outside of home such ad doctors appointments, after school activities and social outings
- Provide basic care needs such as bathing, dressing and personal hygiene care
- Provided care support for clients with autism, ADHD, global development and cerebral palsy
- Provided emotional support to family members related to clients
- Developed educational workshops promoting resilience and coping strategies
- Attended 7 day camp trips with 1:1 24 hour care 7 days
Personal Support Worker
Brayden Godfrey
06.2009 - 09.2013
- Provided care for client with cerebral palsy and global development
- Assisted client with daily living activities such as use of walking frame and splint walking
- Peg feed and medication administered when required
- Light domestic house duties including shower trolley, kitchen duties
- Employed by St Michaels P.S as clients teachers aide to assist him with attending school on a regular basis
Duty Supervisor
Thingz Gifts Home and House
01.2004 - 05.2007
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained knowledge of product offerings to assist customers with selections.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
Education
Certificate III - Non-Emergency Patient Transport
Australian Paramedical College
11-2024
Certificate II - Educational Leadership And Management
South Metropolitan TAFE
Perth, WA11-2018
Year 10 -
Northampton District Highschool
Northampton, WA09-1998
Skills
- Customer service expertise
- Upbeat and outgoing attitude
- Assistance for individuals with disabilities
- Excellent verbal and communication skills
- Commitment to continuous learning
- Peer support facilitation
- Emotional support
- Mobility assistance
- Patience and empathy
- Teamwork and collaboration
Accomplishments
My biggest accomplishment would be completing my Certificate 3 in non-emergency patient transport in 2024
Certification
Certificate 3 non-emergency patient transport
National Police Clearance
Senior First Aide
Medication Workshop Certificate
Drivers License
Currently obtaining Working with Children Check
Languages
English
Native or Bilingual
Timeline
Online Assistant Manager
Woolworths Group
07.2021 - Current
Nightfill Manager
Spudshed
01.2019 - 07.2021
Personal Support Worker
Charmaine White
02.2015 - 04.2016
Intensive Family Support Worker
Australian Red Cross
04.2011 - 04.2015
Personal Support Worker
Brayden Godfrey
06.2009 - 09.2013
Duty Supervisor
Thingz Gifts Home and House
01.2004 - 05.2007
Certificate III - Non-Emergency Patient Transport
Australian Paramedical College
Certificate II - Educational Leadership And Management
South Metropolitan TAFE
Year 10 -
Northampton District Highschool