Christa Altenburg
Gympie,QLD
Summary
Dynamic Postal Delivery Officer with proven expertise at Jarnail Transport PTD LTY, excelling in delivery operations and customer service. Recognized for meticulous attention to detail and effective route planning, ensuring timely and accurate mail distribution. Committed to safety compliance and fostering teamwork, consistently enhancing customer satisfaction through proactive engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Postal Delivery Officer
Jarnail Transport PTD LTY
Mackay, 4740, QLD
02.2020 - 01.2024
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Verified the accuracy of mail delivery routes and adjusted accordingly.
- Assisted with sorting operations at the post office when necessary.
- Attended training sessions regularly in order to stay up-to-date on changes in postal regulations.
- Delivered mail to residential homes, businesses, post office boxes, and other designated locations.
- Handled undeliverable mail in accordance with established procedures.
- Collected outgoing mail from customers along specified postal routes.
- Complied with all policies and procedures related to the distribution of mail items.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Provided change-of-address cards and other postal forms upon customer request.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered mail to residents and business within assigned area.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Used road maps or GPS to verify routes and designated addresses.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Cert 1,2,3 Hospitality Management - Hospitality And Tourism Management
TAFE Queensland
QLD06-2009
Skills
- Mail sorting and package handling
- Delivery operations and route planning
- Customer service and engagement
- Time management and prioritization
- Attention to detail and safety compliance
- Team collaboration and communication
- GPS navigation and use
- Address verification and postal regulations
- Insured mail procedures and safety awareness
Affiliations
- Passion for gardening
- Food preserving
- Homemade beauty products
- Hiking and being outdoors
- Cooking/ Baking
Certification
- Current Volunteer BlueCard
- Current open driving license [Auto only]
References
References available upon request.
Timeline
Postal Delivery Officer
Jarnail Transport PTD LTY
02.2020 - 01.2024
Cert 1,2,3 Hospitality Management - Hospitality And Tourism Management
TAFE Queensland