Suranga De Silva
Melbourne,VIC
Summary
Proven achiever with experience at Australia Post, adept in enhancing safety and efficiency in mail delivery. Excelled in vehicle maintenance and customer service, showcasing dependability and excellent communication. Skillfully managed high-volume transactions at Hatton National Bank, ensuring accuracy and compliance. Demonstrates flexibility and a strong commitment to results through continuous improvement in operational processes.
Overview
25
25
years of professional experience
Work History
Postal Delivery Officer
Australia Post
Narre Warren, VIC
02.2011 - 10.2023
- Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
Banking Assistant
Hatton National Bank
Colombo Srilanka
09.1998 - 03.2009
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
Education
Marketing, Business Communication, Banking Law
Banking Institute of Srilanka
Colombo Srilanka 07.2004
Accounting
Banking Institute of Srilanka
Colombo Srilanka 07.2004
GCE A/L
Vijaya College Matale
Matale Srilanka 11.1994
Skills
- Package handling
- Loading and unloading
- Dependability
- Flexibility
- Heavy Lifting
- Safety Procedures
- Postal regulations
- Parcel delivery
- Vehicle Maintenance
- Safety awareness
- Mail Sorting
- Route Management
- Mail distribution
- Time Management
- Excellent Communication
- Mail-sorting and delivery sequence
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Tami
Limited Working
Timeline
Postal Delivery Officer
Australia Post
02.2011 - 10.2023
Banking Assistant
Hatton National Bank
09.1998 - 03.2009
Marketing, Business Communication, Banking Law
Banking Institute of Srilanka
Accounting
Banking Institute of Srilanka
GCE A/L
Vijaya College Matale