Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Christina Murrin

Bundaberg,QLD

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Assistant

KMart
Bundaberg, QLD
07.2023 - Current
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Assisted in setting up promotional displays, signage and window displays.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Kept up-to-date knowledge of all products available in the store.
  • Rang up purchases accurately on the point-of-sale system.
  • Restocked shelves with new merchandise when required.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Operated cash registers efficiently during peak hours of business.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged with customers and recommended products based on needs and requests.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.

Grocery Department Manager

IGA
Avoca, QLD
04.2020 - 07.2023
  • Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
  • Monitored store performance metrics to ensure compliance with company standards.
  • Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
  • Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
  • Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
  • Created promotional displays and ensured proper signage throughout the grocery department.
  • Collaborated with other departments to coordinate special events or promotions within the store.
  • Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
  • Assisted customers in selecting appropriate items based on their needs or preferences.
  • Analyzed data from sales reports to determine trends in customer buying habits and made changes accordingly.
  • Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
  • Implemented strategies for reducing shrinkage by monitoring employee activities closely.
  • Established vendor relationships with local suppliers to ensure a steady supply of fresh produce.
  • Managed merchandising efforts across multiple categories within the grocery department.
  • Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.

Owner Operator

Picture Perfect decorators
Bundaberg, QLD
03.2011 - 02.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Achieved cost-savings by developing functional solutions to problems.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Education

High School Diploma -

Bundaberg State High School
Bundaberg
11-1991

Skills

  • Loss Prevention
  • Complaint Handling
  • Product Merchandising
  • Inventory Tracking
  • Customer Assistance
  • Order Processing
  • Effective Communication Abilities
  • Cash Handling Accuracy
  • Complex Problem-Solving
  • Cash Register Operation
  • Conflict Resolution Techniques
  • Cash Handling
  • Product Knowledge
  • Retail Merchandising
  • Store Organization
  • Reliable and Responsible
  • Inventory Management
  • Written Communication

Languages

Danish
Professional

Certification

  • Open Class License

Accomplishments

  • owning my own very successful business for 12 years
  • building customer relations and repeat business
  • recognised as a leader in my profession

Affiliations

  • gardening
  • helping people
  • community involvement

Timeline

Retail Assistant

KMart
07.2023 - Current

Grocery Department Manager

IGA
04.2020 - 07.2023

Owner Operator

Picture Perfect decorators
03.2011 - 02.2023

High School Diploma -

Bundaberg State High School

Similar Profiles

CREATE PROFILE
Christina Murrin