Christine Yannacopoulos
Melbourne,VIC
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional qualifications in management. Dedicated to excellence and engaging professional with top-notch skills in issue resolution
Overview
8
8
years of professional experience
Work History
Building Manager
Rise Facilities Manager
Melbourne, Victoria
07.2024 - 10.2024
- Inspected and monitored the building's physical condition to ensure compliance with established standards.
- Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
- Coordinated repairs and renovations with contractors and service providers.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Concierge /Building Manager
Henderson Brown
Melbourne, Victoria
10.2022 - 07.2024
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Managed inquiries through a polite tone on a multi-telephone system.
- Scheduled and supervised contractors to perform building upgrades and maintenance.
- Oversaw daily operations with tenants, subcontractors, and property management
- Completed day-to-day duties accurately and efficiently.
- Ensured efficient coordination of move-ins and move-outs
- Promptly handled requests to ensure high satisfaction
- Exceeded resident satisfaction by finding creative solutions to problems.
- Initiated service calls for timely repairs of building defects
- Input essential data systematically during routine checks
- Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
Concierge
Essesntal Community
Melbourne, Victoria
04.2022 - 10.2022
- Answered residents questions regarding local area, facilities and amenities.
- Directed incoming calls and messages to appropriate staff or residents.
- Arranged reservations for amenities
- carpark patrols
- Facilitated moves and deliveries.
- Handled mail and package deliveries, keeping items secure.
Receptionist
Quest
Doncaster, Victoria
02.2017 - 02.2019
- Scheduled and confirmed appointments and meetings for management team.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Skills
- Customer Engagement
- Team Management
- Resident Management
- Guest Relations
- Team Leadership Development
- Front End Management
Buildings I have facilitated.
- The Quays, Docklands
- Australia 108, Southbank
- Collins Arch, Melbourne
- Capital Grand, South Yarra
- Victoria Point, Docklands
- Marina Tower, Docklands
- 181 Fitzroy St, St Kilda
- St Boulevard, St Kilda
References
References available upon request.
Timeline
Building Manager
Rise Facilities Manager
07.2024 - 10.2024
Concierge /Building Manager
Henderson Brown
10.2022 - 07.2024
Concierge
Essesntal Community
04.2022 - 10.2022
Receptionist
Quest
02.2017 - 02.2019
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