Cijo Joseph
Mackay,QLD
Summary
Proven Support Worker with a track record of enhancing client wellness and independence at National Care Group. Skilled in emotional support and health and safety awareness, demonstrated through personalized care plans and successful client progress. Excelled in team collaboration and effective communication, significantly improving client social skills and self-esteem.
Overview
15
15
years of professional experience
Work History
Support Worker
National Care Group
04.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Collaborated with other professionals to plan and coordinate care for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Facilitated peer support groups to help clients connect with others.
Support Worker
24/7 Care Solution
03.2021 - 04.2023
MILMA Secretary
Malippara APCOS
05.2009 - 12.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Facilitated communication between departments for improved collaboration and project success.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
SSLC -
TVJM School
Kerala 04.1990
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Documentation abilities
- Skill Development
- Time Management
- Patient support
- Active Listening
- Team Collaboration
- Effective Communication
- Self Motivation
Timeline
Support Worker
National Care Group
04.2023 - 05.2024
Support Worker
24/7 Care Solution
03.2021 - 04.2023
MILMA Secretary
Malippara APCOS
05.2009 - 12.2020
SSLC -
TVJM School
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