Clarissa Cabral
Melbourne
Summary
A highly skilled and dedicated professional with a diverse background in customer service, administration, and healthcare. Currently pursuing a Bachelor of Nursing, with prior experience in disability support and swimming instruction. Strong ability to build and maintain customer relationships, effectively manage financial situations, and handle customer inquiries with empathy and professionalism. Experienced in managing customer payment plans, assisting with financial hardships, and collaborating with internal and external stakeholders. Demonstrated problem-solving skills, a commitment to safety and client well-being, and a strong foundation in both team environments and independent work. Seeking to apply my versatile skill set in a dynamic healthcare or customer-focused role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Total Care Disability
02.2023 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Payment Assist Specialist
Red Energy
11.2021 - 02.2023
- Composing payment plans with customers to clear overdue and upcoming bills
- Assisting customers during their hardships, by creating Installment plans, applying for Government Grants on the customers behalf and other forms of financial assistance.
- Submit and review applications before forwarding to DFFH for approval as well as review high risk debts
- Communicate with internal and external stakeholders via email
Customer Specialist
Latitude Financial Services
11.2018 - 11.2021
- Composing payment plans, to ensure all loan variations are updated
- Coordinated hardship applications during COVID-19 and effectively communicated with financial advisors, in regards to the most beneficial plans for customers
- Organise work and employee incentives
- Have had experience in receiving both inbound and outbound calls
- Stick to KPIs which are reviewed on a monthly basis
Floral Assistant
Bountiful Courtyard
06.2017 - 01.2018
- Assisted in assortments of bouquets for various customer requests
- Contributed to maintenance of the facility, through heavy lifting of equipment
- Extensive knowledge of floristry, gift wrapping, gift box creations and decor
- Coordinated floral arrangements for large corporate/wedding/engagement/funeral events
- Oversaw stock of inventory and managed cash flow operations from $1000-$2000 a shift
Education
Bachelor of Nursing - Nursing
Victoria University
Melbourne, VICDiploma of Health Sciences - Health Sciences
La Trobe College
03-2025
Secondary Education VCE
Kolbe Catholic College
10.2016
Skills
- Inbound and Outbound call experience
- Problem Solving
- Team Player
- Customer Date Confidentiality
- Google Applications
- Microsoft and Excel
- Gentrack Software
Certification
- Working With Children's Check
- First Aid
- CPR
References
- Available upon request
Education and Training
false,other,false,other,true,other
Timeline
Disability Support Worker
Total Care Disability
02.2023 - Current
Payment Assist Specialist
Red Energy
11.2021 - 02.2023
Customer Specialist
Latitude Financial Services
11.2018 - 11.2021
Floral Assistant
Bountiful Courtyard
06.2017 - 01.2018
Secondary Education VCE
Kolbe Catholic College
Bachelor of Nursing - Nursing
Victoria University
Diploma of Health Sciences - Health Sciences
La Trobe College
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