Tori Prowse
Lake Heights,NSW
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
Aruma
12.2020 - 01.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping for 5 customers.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Sales Representative/Store 2Ic
JRO GROUP
03.2019 - 12.2020
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
General Service Assistant
Calvary hospital
11.2017 - 05.2019
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported staff on special assignments and ad hoc projects.
Barista
The Vault Coffee Bar
03.2017 - 11.2017
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista
Quinty Cake, Bakehouse
10.2015 - 01.2017
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Store Assistant
Anatolia Kebabs
01.2015 - 10.2015
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Store Assistant/service Cashier
Woolworths
09.2011 - 01.2014
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales and customer satisfaction through personalized servicing.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
Certificate IV - Human Resources Management
TAFE
OTEN05.2024
Skills
- Conflict Resolution
- Computer Skills
- Time Management
- Resolve Customer Complaints
- Inbound And Outbound Calling
- High-Quality Customer Service
- Written And Oral Communication
- Customer Focused
- Exercises Good Judgment
- Service Industry
- Attention To Detail
Timeline
Disability Support Worker
Aruma
12.2020 - 01.2023
Sales Representative/Store 2Ic
JRO GROUP
03.2019 - 12.2020
General Service Assistant
Calvary hospital
11.2017 - 05.2019
Barista
The Vault Coffee Bar
03.2017 - 11.2017
Barista
Quinty Cake, Bakehouse
10.2015 - 01.2017
Store Assistant
Anatolia Kebabs
01.2015 - 10.2015
Store Assistant/service Cashier
Woolworths
09.2011 - 01.2014
Certificate IV - Human Resources Management
TAFE
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