Claudia Karina Johnston

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Coached staff in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Ensuring compliance with WHS, Food Safety and Liquor Licensing law.
• Independent problem solution across these areas.

• Liaison with returning guests required to isolate within quarantine hotel.
• Updated account information to maintain guest records.
• Provided primary customer support as directed by DHHS, Alfred Health or Spotless.
• Briefing of security protocols.
• Assistance with luggage transport to and from guest room.
• Point of contact for general enquires during the guests stay.
• Support the maintenance of infection prevention standards including PPE and Hand Hygiene.
• Escalation of any concerns to relevant team.
• Assist, Support teams to ensure guest privacy and confidentiality.
• Handled customer inquiries and suggestions courteously and professionally.
• Appropriate knowledge of COVID-19 Safe social distancing requirements.

•Archiving student’s enrolments, accounting and administrative files.
•Providing and maintaining document control, filing and archiving systems.

• Supervised a team of ten people in setting goals and reaching objectives.
• Encouraged strong working relationships with clients and staff, coordinating schedule and events.
• Monthly financial package, analysis of variances between budget and actual operating results.
• Analyzed financial data as balance sheet; income statement; and cash flow statement.
• Established efficient controls to fulfill the requirements, policies and procedures to effectively manage control.
• Written and telephone liaison with clients to resolve day to day problems.