Cobi Williscroft
Queenstown ,TAS
Summary
Proven to enhance team efficiency and customer satisfaction at Railway IGA, I leveraged my expertise in cash register operation and exceptional teamwork. By streamlining checkout processes and training new staff, I significantly improved service quality, demonstrating reliability and a keen ability to handle retail transactions effectively.
Overview
5
5
years of professional experience
Work History
Checkout Operator
Railway IGA
Queenstown, TAS
12.2019 - Current
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Education
Mountain Heights School
Queenstown, TAS12.2023
St Josephs Catholic School
Queenstown, TAS12.2019
Skills
Money handling
Retail transactions
Till counting
Team work
ID verification
Order taking
Cash register operation
Customer assistance
Reliability
Timeline
Checkout Operator
Railway IGA
12.2019 - Current
Mountain Heights School
St Josephs Catholic School