Coko Njoroge
Adelaide,SA
Summary
Well-qualified graduations officer familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Hype DC
10.2021 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Increased store profitability by implementing efficient inventory management strategies.
Hospitality Supervisor
Star Of Greece
11.2017 - 03.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
Education
High School Diploma -
Tatachilla Lutheran College
McLaren Vale, SA11.2018
Diploma - Musical Theater
Brent Street Performing Arts
Kensington, NSW12.2019
Graduate Certificate - Acting
Flinders University
Adelaide, SA07.2023
Skills
- Display Building
- Visual Merchandising
- Complex Problem-Solving
- Processing Payments
- Opening and Closing Procedures
- Data analysis
- Attention to detail
- Active listening
- Customer service
- Adaptability
- Decision-making
- Relationship building
- Conflict resolution
- Organizational skills
Timeline
Sales Assistant
Hype DC
10.2021 - Current
Hospitality Supervisor
Star Of Greece
11.2017 - 03.2020
High School Diploma -
Tatachilla Lutheran College
Diploma - Musical Theater
Brent Street Performing Arts
Graduate Certificate - Acting
Flinders University
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