Colleen Puertollano
Djugan,Australia
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Aboriginal Engagement Coordinator
The Kids Research Institute Australia
Broome
01.2024 - Current
Operations Manager
Kimberley Stolen Generation Aboriginal Corporation
Broome, WA
01.2021 - 12.2023
- As the Operations Manager I supported the CEO by overseeing daily activities.
- Managing multiple teams delivering KPIs, human resources, finance, and IT management as per below:
- Maintain constant communication with the CEO, Team Leaders and staff, to ensure smooth operation of the organisation.
- Develop, implement, and maintain quality assurance protocols.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organisation’s internal capacity.
- Actively pursue strategic and operational objectives.
- Ensure operational activities remain on time and within a defined budget.
- Track staffing requirements, hiring new employees as directed by the CEO, using Enable HR system.
- Weekly/ fortnightly timesheets and roster setups using Tanda system.
- Keep abreast of project budgets.
- Produce reports as directed by the CEO.
- Lead, motivate, and support teams, including setup and implementation of career development plans for all, direct reports and problem resolution.
- Manage timely data collection to update operations metrics to achieve productivity targets and deliver excellent customer service.
- Work closely with CEO and Team Leaders to ensure projects remain compliant.
- Conduct budget reviews and report cost plans to upper management.
- Support Team Leaders to manage their staff and deliver KPI’s.
- Fleet management, IT management, HR management.
- Other duties as required and requested by CEO.
Projects Officer
Kimberley Stolen Generation Aboriginal Corporation
Broome
01.2020 - 12.2021
- The Project Officer supports members of the Stolen Generation and their descendants through projects such as Art Healing, Promotion of Relevant Events and other duties.
- Managing and Coordinating Events.
- Management of the KSGAC Website and Facebook Page.
- Collection and Collation of stories for the KSGAC “Whadna” Newsletter and National Link-Up Newsletter.
- Plan and Manage Art Healing Classes.
- On-line sales of KSGAC merchandise, push advertising, promotions and marketing specifically the Stolen Generation Flower to promote public awareness of the Service by: Dissemination of information.
- Attend network forums with the aim of sharing information and resources. Build community network. Hold awareness-raising activities as school and community groups.
- Manage and coordinate events below: Anniversary of the Apology to the Stolen Generation, Healing Arts Sessions, Portraits Exhibition, Sorry Day, NAIDOC Activities, Senior’s Day, Mental Health Week, Relevant Open Days and KSGAC Information Stalls, Stompem Ground.
Manager Wyndham Safehouse
Ngnowar Aerwah Aboriginal Corporation
Wyndham, WA
01.2017 - 12.2020
- Manage staff, Administration, Community Services programs, Assist Clients dealing with Domestic & Family Violence & Homelessness, Case management, support plans/letters.
- Deal with Homeswest/Aboriginal housing, Department of Communities, Networking, Budgeting, Timesheets, enforcing and up holding Policies and Procedures.
- Monthly Ship/Shore/Validata reports, activity reports, occupancy reports, Service reviews, Mid and End of year reports, Referrals, Senior management reports/duties for Ngnowar Aerwah Aboriginal Corporation.
- Rapour building, Staff meetings, Training, Community Awareness programs, attend domestic violence triage meetings, manage the General running of the Safehouse, Incident/damage reporting.
Community Relations/Work Readiness Support Officer
Rio Tinto Diamonds – Argyle Diamonds pty ltd
01.2015 - 12.2016
- Recruit and coordinate Work Readiness program, which includes: Security checks/forms, police clearances, information data entry, liaising with other departments within argyle in regards to potential and current Trainee and Apprentices.
- Liaising with Tafe and KGT RE: Block dates, travel and accommodation itinerary, Timesheet entry for all trainees and apprentices, Argyle system setup, computer authorisation set up, site inductions, licence inductions, Rostering, onsite training and mentoring, PPE ordering, Stationary Ordering, set up onsite tours, school groups and other, home visits, site representation visits, community visits/obligations.
Underground Mine Technician
Rio Tinto Diamonds – Argyle Diamonds pty ltd
01.2013 - 12.2015
- ADAM tech photographing & mapping, QA/QC’s, Daily ore reporting, Ore sampling for metallurgists, Flow rates, data collecting for Geology, Technicians, Hydro Geology & Ventilation departments, which includes a range of duties eg.. Dust and diesel particulates monitoring, air flow, monitor & updating Emergency Rescue shelters equipment, plans/maps & communication etc, equipment stocktake, Filing, data entry into Vulcan, EL & UC Convergence, Convergence data entry, HV fleet tracking, Ambient temp monitoring, Citect vent checks, EL ventilation checks etc.
Youth Support Officer
Ungooroo Aboriginal Corporation
Singleton, NSW
01.2012 - 08.2012
- Dealing with Indigenous youths 15 – 25 who are homeless or at risk of homelessness, Case management, SHIP/SHOR reporting, referrals, temporary emergency housing placements, job and training referrals, networking, organising expos and courses/training, promoting and budgeting etc..
Travel Officer / Ellipse Contractor Data Entry
Rio Tinto - Argyle Diamond Mine
East Kimberley, Australia
08.2003 - 12.2010
- Processing of whole site Travel request through In-Flight system.
- Daily processes via In flight (clean up of system, deletion of personnel not on site for 60 – 90 days).
- Matching rosters, Ad Hock bookings, merging, etc.. via In flight.
- Process, update & distribution of Travel Manifest (Flights, Buses, Charter flights & Cars to and from Site).
- International & National Travel bookings including accommodation & car hire through Qantas Business Travel.
- Loading Commercial & Chartered Skywest flights on Skywest Sabre System, including: Adding & deleting changes, Pre-seating & Special meal requests.
- Argyle Airport duties includes: Operate Skywest Ticketing machine & distribution of Boarding passes, via Sabre.
- Run Weekly No Show/Go Show & Accommodation Reports via In flight.
- Answer general Travel related queries including training.
- Process New Persons to Site Forms & Security Clearance checks.
- Setting up New Contractors via Ellipse.
- Contractor Security Clearance checks Via ADISS.
- Look after Ellipse Inbox & queries including the following: Terminations, Roster Set ups, Reactivating, Transferring, Labour Classes, New Company set-ups etc..
- Organising Process Shut Downs, via Ellipse and Inflight.
- Distribution of Accommodation vouchers.
- General Administration duties.
- Faxing, scanning, general enquiries.
Administration Assistant / Clerical
Resource Optimisation – Argyle Diamond Mine
East Kimberley, Australia
08.2003 - 09.2004
- Entry of Travel Request in system, Contractor Timesheet entry, LET queries, Organising PCE – Shuts downs, Stationary Orders, Data entry – (Induction Packages) HR Systems, Filing & general Admin duties, Cab Vouchers, General Queries.
Junior Trainee Bookkeeper
Joorook Ngarni Aboriginal Corporation
Wyndham, WA
01.1994 - 12.1994
Admin Assistant – Data Entry
Liebherr Mining
Muswellbrook, Australia
Admin Data Entry
Orica
Liddell, Australia
Administration Assistant
NSW Indigenous Chamber Of Commerce
Rutherford, Australia
Education
Year 12 Graduation Certificate - Year 8 – 12
St Brigids College
Lesmurdie, WA01-1996
Certificate IV in Project Management Practice
Upskilled
03-2026
Certificate in Small Business Management - NEIS
Certificate III Information Technology - Introduction to Desktop Publishing
Diploma In Management - Indigenous Organisation
Notre Dame University
BroomeCertificate in Small Business Traineeship -
SHIP/SHOR reporting training - intro
Validata Training -
Intro to Case Management - NSW
Family And Children Services
Mandatory Reporting -
Department of Child Protection
Certificate III Community Services - WA
North Regional Tafe
KAMSC Protective Behaviors - Certificate
Community Way Workshop
Mental Health First Aid -
KAMSC
Skills
- Excellent communication skills
- Ability to work alone or as part of a team
- Efficient time management and organisational skills
- Excellent customer service skills
- Quick learner
- Friendly and approachable
- Honest and Reliable
- Able to work under pressure
- Adaptable
- Team leadership
- Creativity
- Active listening
Community Service
- Kullarri NAIDOC Working Committee, Broome, WA
- Maya Indigenous Youth Forum, Singleton, NSW
- Wundargoodie Youth & Wellbeing program
- Gelganyem Trust Youth Committee
- Dunham River Aboriginal Corporation, Treasurer
- Assist locally when required
References
- Leticia Humphries, Executive Support Officer, Kimberley Stolen Generation Aboriginal Corporation, 0498 479 129
- Madeline Gallagher, CEO, Kalumbarru Aboriginal Corporation, 0431 341 209
- Sarina Morgan, Wyndham Youth Officer, Shire of Wyndham East Kimberley, 0447 465 525
Hobbies and Interests
- Art & Design
- Basketball
- Football
- Camping
- Fishing
- Outdoors
Personal Information
Nationality: Aboriginal
Address - Residential
16 Bronzewing Crescent, Djugan, WA, 6725
Timeline
Aboriginal Engagement Coordinator
The Kids Research Institute Australia
01.2024 - Current
Operations Manager
Kimberley Stolen Generation Aboriginal Corporation
01.2021 - 12.2023
Projects Officer
Kimberley Stolen Generation Aboriginal Corporation
01.2020 - 12.2021
Manager Wyndham Safehouse
Ngnowar Aerwah Aboriginal Corporation
01.2017 - 12.2020
Community Relations/Work Readiness Support Officer
Rio Tinto Diamonds – Argyle Diamonds pty ltd
01.2015 - 12.2016
Underground Mine Technician
Rio Tinto Diamonds – Argyle Diamonds pty ltd
01.2013 - 12.2015
Youth Support Officer
Ungooroo Aboriginal Corporation
01.2012 - 08.2012
Travel Officer / Ellipse Contractor Data Entry
Rio Tinto - Argyle Diamond Mine
08.2003 - 12.2010
Administration Assistant / Clerical
Resource Optimisation – Argyle Diamond Mine
08.2003 - 09.2004
Junior Trainee Bookkeeper
Joorook Ngarni Aboriginal Corporation
01.1994 - 12.1994
Admin Assistant – Data Entry
Liebherr Mining
Admin Data Entry
Orica
Administration Assistant
NSW Indigenous Chamber Of Commerce
Year 12 Graduation Certificate - Year 8 – 12
St Brigids College
Certificate IV in Project Management Practice
Upskilled
Certificate in Small Business Management - NEIS
Certificate III Information Technology - Introduction to Desktop Publishing
Diploma In Management - Indigenous Organisation
Notre Dame University
Certificate in Small Business Traineeship -
SHIP/SHOR reporting training - intro
Validata Training -
Intro to Case Management - NSW
Family And Children Services
Mandatory Reporting -
Department of Child Protection
Certificate III Community Services - WA
North Regional Tafe
KAMSC Protective Behaviors - Certificate
Community Way Workshop
Mental Health First Aid -
KAMSC