Summary
Overview
Work History
Education
Skills
References
Personal Characteristics
Timeline
Generic

Corey James Palmer

Orange,Australia

Summary

Dynamic Service Manager with extensive experience at Friends For Life Disability Services, excelling in NDIS compliance and quality assurance systems. Proven track record in budget management and effective communication, driving innovative service delivery and enhancing client outcomes. Skilled in stakeholder engagement, ensuring accountability and fostering strong relationships within the community.

Overview

20
20
years of professional experience

Work History

Service Manager

Friends For Life Disability Services
01.2021 - Current
  • Complete Quotes and Service agreement in line with client’s NDIS needs / budgets
  • Montor, review and update Quotes and Service agreements when required.
  • Complete weekly Claiming via NDIS portal (PRODA)
  • Complete weekly invoices for completed supports, liase
  • Ensure the delivery of professional and high-quality out-come focused Services
  • Oversee the development of service delivery and best practice, particularly in relation to new innovative projects.
  • Develop and maintain quality assurance and quality systems.
  • Ensure the integrity of client related documentation and data procedures and ensure that information is up to date in existing and future clients management systems.
  • Facilitate effective communication between staff and Management as well as between the company and clients of various programs.
  • Attend relevant Disability Service-related interagency and network meetings and forums.
  • Ensure that all accountability and reporting requirements are met and that programs are within budget.

Team Leader

National Premier Disability Services
01.2019 - 01.2021
  • Direct and oversee the intake of participants
  • Implement and monitor Behaviour support plans
  • Record and document outcome measurements
  • Calculate and monitoring use of client NDIS funds
  • Monitor restrictive practices
  • Develop and renew service agreements, including costing services to ensure they fit within the funding available
  • Coordinate teams of frontline support workers including rostering and timesheets
  • Undertake regular supported accommodation assessments, risk assessments, hazard reports and incident reports.
  • Engage in continuous quality improvement of systems and processes to ensure best practice support services, particularly in relation to NDIS standards.

Disability Support Worker

Life Without Barriers
01.2015 - 01.2019
  • Support clients to participate in age-appropriate activities within a center and community setting
  • Provide direct care assistance to each client in accordance with their service plans
  • Work with clients, families / carers, relevant case managers and other professionals to support client’s individual goals.
  • Assume the role of key workers to designated clients, including the preparation of a monthly report on client progress.
  • Actively contributes to a team environment through open communication, participation in regular staff meetings, planning processes and policy reviews.

Employment Consultant

Interact Group
01.2015 - 12.2015
  • Responsible for meeting individual and team KPI’s.
  • Demonstrate a variety of questioning techniques and listening skills to each individual client
  • Look to improve relationships with internal and external customers
  • Break complex issues into manageable parts and organize them into a systematic approach
  • Support client in all area’s regarding obtaining employment in the open labour market
  • Report the most adequate information onto the Employment and Community Service Government website.

Grade 4 – Home Department

Bunnings Warehouse
01.2012 - 01.2015
  • Support team of 7 to achieve targets
  • Support special orders
  • Manage old stock run throughout store
  • Train new staff and support in Bunnings values
  • Engage with stores vision and values
  • Move successfully from various depts.
  • Develop plans and implement new documentation for peak bodies
  • Stock Control and retail management
  • Working within and team leader
  • Completed Future Leaders, Bunnings program

Personal Helpers and Mentor Program

Mission Australia
01.2007 - 01.2012
  • Coordinate management of client needs with other service providers, service requirements of client’s goals.
  • Manage and distribute new clients according to needs
  • Participate in applications for new programs
  • Strong involvement with budgeting and implementing of budgets
  • Engage other community programs and form strong partnerships
  • Manage and maintain client loads
  • Attend meetings on regular basis with other service providers
  • Facilitate training packages for clients and other staff members
  • Manage petty cash
  • Recommend and participate in ongoing training of all staff
  • OHS officer for Mission Australia Orange site

Trainer

Wangarang Industries
01.2006 - 01.2007
  • Manage client training and support needs
  • Participate in on job training plans and facilitate
  • Review with management on needs of varied and complex clients
  • Have strong ability to communicate with people with complex needs and service providers
  • Ensure documentation reflects the client needs and meets peak body requirements
  • Plan and facilitate training of staff on management of clients support needs
  • Ensure that all care is taken for the safety and dignity of client

Education

Diploma of Community Service -

Certificate IV Disability Work -

Mental Health First Aid -

Aboriginal Mental Health First Aid -

Suicide Training -

Work Place Training & Assessment -

OHS Committee Training -

Qualified Chef -

Higher School Certificate -

Skills

  • NDIS compliance
  • Service agreement development
  • Quality assurance systems
  • Data management
  • Budget monitoring
  • Customer relationship management
  • Effective communication
  • Stakeholder engagement
  • Financial reporting
  • Budget management

References

  • Syed Shah, Friends For Life Disability Services, Founder / Manager, 0413 900 190, ss@armdc.com.au
  • Heather Bevan, Central West Support Coordination, 0427 610 640, heather@centralwestsc.com

Personal Characteristics

  • Reliable
  • Trustworthy
  • Dedicated
  • Team player
  • Motivated
  • Good people skills
  • Excellent communication skills
  • Negotiation skills
  • Flexible
  • Family Committed

Timeline

Service Manager

Friends For Life Disability Services
01.2021 - Current

Team Leader

National Premier Disability Services
01.2019 - 01.2021

Disability Support Worker

Life Without Barriers
01.2015 - 01.2019

Employment Consultant

Interact Group
01.2015 - 12.2015

Grade 4 – Home Department

Bunnings Warehouse
01.2012 - 01.2015

Personal Helpers and Mentor Program

Mission Australia
01.2007 - 01.2012

Trainer

Wangarang Industries
01.2006 - 01.2007

Diploma of Community Service -

Certificate IV Disability Work -

Mental Health First Aid -

Aboriginal Mental Health First Aid -

Suicide Training -

Work Place Training & Assessment -

OHS Committee Training -

Qualified Chef -

Higher School Certificate -

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Corey James Palmer