Corinne Adams
Port Macquarie,NSW
Summary
Experienced hospitality leader with over 15 years of success in hotel and resort operations, specialising in delivering exceptional guest experiences and driving financial and operational performance. Proven ability to lead multi-site and high-volume properties, optimise revenue and RevPAR, and build accountable, high-performing teams. Strong background in stakeholder engagement, including strata and owner relations. Adept at making strategic, data-driven decisions and fostering a service-first culture. Now seeking to bring this experience to where guest experience, operational efficiency, and team development are key drivers of success.
Overview
21
21
years of professional experience
Work History
Area General Manager
Club Wyndham Flynns Beach & Coffs Harbour
Coffs Harbour, NSW
03.2025 - Current
- Lead end-to-end operations across multiple resorts, ensuring alignment with brand standards and delivery of high-quality guest experiences.
- Drove tour generation for the Sales and Marketing team.
- Drive profitability through strategic budgeting, forecasting, and revenue management.
- Oversee staff rostering and resource planning to maintain operational efficiency.
- Foster a culture of accountability, growth, and continuous improvement across all departments.
- Champion initiatives to boost guest satisfaction scores and online reputation.
- Manage compliance with WHS, licensing, and regulatory frameworks.
- Chairperson of multiple Body Corporates, maintaining strong relationships with owners, committees, and strata managers.
- Serve as key liaison with corporate leaders, delivering performance updates and operational recommendations.
General Manager
Club Wyndham Flynns Beach
Port Macquarie, NSW
05.2019 - 03.2025
- Oversaw daily operations across Front Office, Housekeeping, Maintenance, and F&B, ensuring consistent service delivery and team cohesion.
- Successfully led a major development project: 53 new villas, F&B outlet, reception and common area upgrades.
- Managed full P&L responsibility including forecasting, cost control, payroll, and financial reporting.
- Lead and monitor capital expenditure planning and execution, ensuring long-term asset preservation and alignment with business goals.
- Improved RevPAR and profitability through yield strategies, forecasting and promotional initiatives.
- Developed and mentored a large team, promoting from within and fostering high engagement.
- Built strong partnerships with local businesses to enhance guest offerings and brand visibility.
- Resolved guest feedback proactively, resulting in consistently high NPS and review scores.
- Collaborated with strata and ownership groups to support building management and long-term asset strategy.
- Promoted to Area GM
Hotel Manager
Ibis Styles Port Macquarie - Accor (formerly Best Western PLUS HW Boutique Hotel)
Port Macquarie
10.2014 - 05.2019
- Managed full-property operations including Front Office, F&B, Housekeeping, and Maintenance.
- Met or exceeded revenue targets monthly through effective rate management and market awareness.
- Led implementation of SOPs and service quality standards.
- Directed financial management including budgeting, forecasting, payroll, and accounts.
- Oversaw guest relations, driving improvements in satisfaction and loyalty.
Operations Manager
Waters Edge
Port Macquarie
11.2012 - 08.2014
- Responsible for day-to-day operations and staff leadership across all hotel departments.
- Increased occupancy and ADR through dynamic rate management and sales strategy.
- Supported profitability by contributing to budgeting, forecasting, and implementing revenue optimisation strategies.
- Managed weddings, functions, and group bookings to support additional revenue.
- Recruited, trained, and coached staff, enhancing team retention and guest service.
- Produced accurate financial reporting and EOM processes.
Front Office & Reservations Manager
Le Grand Hotel
Hamilton, NZ
07.2010 - 11.2012
- Progressed from department head to overall operations leadership.
- Supported profitability by contributing to budgeting, forecasting, and implementing revenue optimisation strategies.
- Managed accommodation, events, and major guest operations during Rugby World Cup 2011.
- Designed efficient rosters and led cross-functional teams to meet high guest volume.
- Delivered strong financial outcomes through reporting and budget control.
Accounts Payable / Receptionist
Fulton Hogan Waikato
Hamilton, NZ
01.2007 - 12.2007
- Managed accounts payable, reconciliations, and administrative reporting.
- Supported reception and general office functions.
In-House Cadet
Rydges Le Grand Hotel
Hamilton, NZ
07.2006 - 01.2007
- Rotated through all departments including front office, sales, housekeeping, and F&B.
- Gained foundational knowledge of hotel operations and guest service.
Food & Beverage Attendant
Settlers Inn
Port Macquarie, NSW
06.2004 - 07.2006
Education
Bachelor of Business - Hotel & Resort Management
Southern Cross University
01.2018
Rotary International Youth Exchange - undefined
Villaflores High School
01.2003
Higher School Certificate - Year 12
Port Macquarie High School
01.2002
School Certificate - Year 10
Port Macquarie High School
01.2000
Skills
- Food Safety Supervisor Certificate
- Approved Manager (NSW) – Liquor Licence
- Responsible Service of Alcohol (RSA) & Responsible Conduct of Gambling (RCG)
- First Aid & CPR Certified
- Strong financial acumen – budgeting, P&L, RevPAR, forecasting
- Advanced computer literacy (MS Office, Opera Cloud PMS, Symphony POS, Duetto, OTAs, JDE)
- Fluent in Spanish
- Staff management
- Process improvement
- Profit maximization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Operations management
- Talent acquisition
Personal Qualities
- Strategic, approachable leader who builds strong, engaged teams
- Positive, resilient, and highly organised
- Committed to operational excellence and exceptional guest experience
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Area General Manager
Club Wyndham Flynns Beach & Coffs Harbour
03.2025 - Current
General Manager
Club Wyndham Flynns Beach
05.2019 - 03.2025
Hotel Manager
Ibis Styles Port Macquarie - Accor (formerly Best Western PLUS HW Boutique Hotel)
10.2014 - 05.2019
Operations Manager
Waters Edge
11.2012 - 08.2014
Front Office & Reservations Manager
Le Grand Hotel
07.2010 - 11.2012
Accounts Payable / Receptionist
Fulton Hogan Waikato
01.2007 - 12.2007
In-House Cadet
Rydges Le Grand Hotel
07.2006 - 01.2007
Food & Beverage Attendant
Settlers Inn
06.2004 - 07.2006
Rotary International Youth Exchange - undefined
Villaflores High School
Higher School Certificate - Year 12
Port Macquarie High School
School Certificate - Year 10
Port Macquarie High School
Bachelor of Business - Hotel & Resort Management
Southern Cross University