Cosmo Nicolaidis
Albert Park,VIC
Summary
Motivated and passionate Bartender/Manager committed to providing high-quality service for superior guest experiences. Dedicated team player with demonstrated training and problem solving skills. Comfortable working in fast-pace environments. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
West Beach Bathers Pavilion
10.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
Food and Beverage Attendant
Atlantic Group
10.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Proficiently managing over 200 customers in corporate lounges efficiently and effectively to provide a high quality of service.
Bartender
Tetto Di Carolina
01.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high profile customers to an impeccable standard to meet expected demand.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
The George Hotel
09.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable as well as organizing inventory and storage to keep stock within optimal levels and meet expected customer demands.
- Managing bar area and having in-depth knowledge of the menu as well as preparing and catering for large private functions
Front of House Staff
Hunky Dory
10.2022 - 12.2022
- Operating to provide exceptional and personalized customer service.
- Working in fast paced environment ensuring attention to detail with every customer while also managing and resolving problems.
- Established welcoming atmosphere by greeting each guest warmly
Development Assistant
Incore Developments
11.2021 - 02.2022
- Completed projects in alignment with target deadlines and financial objectives.
- Provided assistance to leaders and staff to reach objectives in corporate policies, procedures, and regulations.
- Assisted in completion of newly finished property by preparing and delivering business reviews to senior management team regarding progress.
Crew Trainer
McDonald's
06.2018 - 10.2021
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor - Construction Management
RMIT University
Melbourne, VIC10.2026
High School Diploma -
Albert Park College
Albert Park, VIC11.2021
Skills
- Payroll Processing
- Time Management
- Inventory Control
- Financial Reporting
- Interpersonal Skills
- Rostering
- Performance monitoring
- Performance Improvements
Certification
- Responsible Service of Alcohol ( RSA )
- Victorian White Card
- Covid Safety Certificate
Timeline
Duty Manager
West Beach Bathers Pavilion
10.2023 - Current
Bartender
Tetto Di Carolina
01.2023 - 01.2024
Food and Beverage Attendant
Atlantic Group
10.2022 - Current
Front of House Staff
Hunky Dory
10.2022 - 12.2022
Bartender
The George Hotel
09.2022 - 03.2023
Development Assistant
Incore Developments
11.2021 - 02.2022
Crew Trainer
McDonald's
06.2018 - 10.2021
Bachelor - Construction Management
RMIT University
High School Diploma -
Albert Park College
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