Frankee Kolak
St Albans,VIC
Summary
Competent Duty Manager effective at handling Aviation operations in fast-paced, high-volume environments, skilled in managing people, projects and administrative operations. Offering two years of experience and dedication to business success.
Overview
4
4
years of professional experience
Work History
Duty Manager
Star Aviation PTY LTD
05.2022 - 07.2024
- Overseeing all management responsibilities, taking control of employees 100+ staff on a daily basis, for all cabin cleaning for Qantas Airlines.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Plumber
Pronto Plumbing Solutions
08.2021 - 01.2022
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Complied with state plumbing codes throughout duration of each project.
- Selected type and size of piping required for each project.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
Customer Service Representative
BP
05.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
Education
Diploma of Aviation (Commercial Pilots Licence) - Aviation Management And Operations
TVSA
Bacchus Marsh, VICSkills
- Employee Development
- Process updates
- Inventory Management
- Team Supervision
- Work Planning and Organization
- Operations Management
- Cash Management
- Payroll Processing
- Service Coordination
- Customer Service
- Time Management
References
- Blake Brotherson, Duty Manager / APM, Star Aviation PTY LTD,
Phone: +61 479 085 925
- Manjit Singh, Airport Manager, Star Aviaton PTY LTD,
Phone: 0437 747 767
- Nahin Chowdery, Coordinator, Dnata,
Phone: 0414 149 856
Timeline
Duty Manager
Star Aviation PTY LTD
05.2022 - 07.2024
Plumber
Pronto Plumbing Solutions
08.2021 - 01.2022
Customer Service Representative
BP
05.2020 - 08.2021
Diploma of Aviation (Commercial Pilots Licence) - Aviation Management And Operations
TVSA
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