Courtney Brown
Deebing Heights
Summary
Motivated and knowledge driven with over 5 years experience in supervisory and manager roles. Upbeat and friendly approach to customer service, ensure all customers leave with a positive reaction to their time with the business I'm in.
Overview
12
12
years of professional experience
Work History
Store Manager
Barefoot Fish
10.2021 - Current
- Customer Service, Taking Bookings Including Clinical Bookings, Product Knowledge, Care of Animals (Fish), Note taking for Clinical Consultations, Making and Receiving Client Calls and Emails, Cash Handling and Banking, Staff Management, Staff Training, Stocktake and Inventory Management, Creating and Implementing of Social Media Marketing, Ad Hoc Administration, General Cleaning Duties, Opening and Closing Procedures, Daily Running Procedures of Store
Food and Beverage Attendant/ Shift Supervisor
The Coffee Club
02.2018 - 10.2021
- Customer Service, Meeting and Greeting of Guest, Cash Handling, Taking of Orders, Food and Beverage Service, General Cleaning and Dishwashing Duties2, Food and Beverage Preparations, Stock Control, Banking Duties, Open and Closing Duties, Supervisor Responsibilities, Barista Duties, Stocktaking Inventory, Ad Hoc Administration, Ordering Inventory, Liaising with Suppliers, Staff Training, Staff Management
Food and Beverage Attendant/ Breakfast Supervisor
The Fresh Events Group
07.2017 - 02.2018
- Customer Service, Answering of Phone Calls, Taking Reservations, Meeting and Greeting of Guests, Cash Handling, Bar and Barista Service, Food and Beverage Handling, A La Carte Service, Function Service, Room Service - Including Taking of Room Service Orders, Set-up and Set-down of Restaurant, Liaising with Hotel Reception, Liaising with Function Coordinators
Service Associate/ Decor Associate
Masters Home Improvement
09.2012 - 12.2016
- Customer Service, Answering and Transferring of Incoming Phone Calls, Returning Customer Enquiries via Phone, Taking Sales leads for Future Quotes/Jobs, Liaise with Supplier Representatives, Paint Colour Consultant, Tinting of Paints - Wattyl, Resene and Sherwin Williams, Use of Product Knowledge, Processing of Customer Sales, Stock Management and Rotation, Cash Handling, Supervisor Duties3, Opening and Closing of Service and Decor Departments
Education
Diploma of Screen And Media -
Huxley School of Makeup
Burleigh01.2019
Diploma of Beauty erapy -
Katrina's School of Hair And Beauty
Morayfield01.2017
Diploma of Hospitality Management -
Southbank Institute of Technology
Southbank01.2012
Certificate II in Business -
Westside Christian College
Goodna01.2010
Year 12 Certificate -
Westside Christian College
Goodna01.2010
Skills
- Working Autonomously
- Interpersonal Communication with Team Members and Customers
- Attention to Detail
- Ability to Prioritise Jobs by Importance
- Knowledge of Microsoft Suite
- Knowledge of Power Diary
- Advertising and marketing
- Staff Supervision
- Customer Retention
- Desktops, Laptops, and Mobile Devices
- Working with Canva to create Social Media Marketing
- Outstanding communication skills
- Database Maintenance
- Inventory Management
- Customer Service
- Dependable and reliable
- Accurate money handling
- Personnel development
- Training and mentoring
- Strong multi-tasking
- Store maintenance
- Bank and Safe Deposits
- Store operations
- Friendly and outgoing
- Opening and closing procedures
- Problem-Solving
- Advertising Campaign Development
- Relationship building and management
- Retail Inventory Management
- Team Leadership
- Friendly and Positive
- Employee Motivation
- Documentation And Reporting
- Highly motivated
- Business marketing
Accomplishments
- 2022, First Aid Certificate
- 2017, Responsible Service of Alcohol
References
Available on Request
Timeline
Store Manager
Barefoot Fish
10.2021 - Current
Food and Beverage Attendant/ Shift Supervisor
The Coffee Club
02.2018 - 10.2021
Food and Beverage Attendant/ Breakfast Supervisor
The Fresh Events Group
07.2017 - 02.2018
Service Associate/ Decor Associate
Masters Home Improvement
09.2012 - 12.2016
Diploma of Screen And Media -
Huxley School of Makeup
Diploma of Beauty erapy -
Katrina's School of Hair And Beauty
Diploma of Hospitality Management -
Southbank Institute of Technology
Certificate II in Business -
Westside Christian College
Year 12 Certificate -
Westside Christian College
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