Courtney Spencer

· Supervised and managed a team of childcare professionals to guarantee the highest standards of care with in an exceeding centre.

· Communicate with local and state government agencies to maintain compliance with all regulations.

· Adhered to budgetary guidelines to set financial goals and maintain profitability.

· Operate under licensing guidelines to protect health, safety and well-being of children, families and staff.

· Recruited, selected, onboarded and retained high-quality staff to reduce turnover and foster stability.

· Develop relationships with community organizations to provide additional resources and services to families and stake holders.

· Evaluate staff performance while offering guidance to enhance knowledge, skills, and professional development to optimize a learning environment.

· Approached customers and engaged in conversation through use of effective interpersonal and people skills.

· Completing staff rostering to maintain operational standards

· Familiarized staff and Families on centre policies and procedures, regulations, fees and our approach to learning curriculum.

· Assisted with new hire processing and existing training programs.

· Engaged with parents and families to build positive relationships for children to thrive.

· Managed program documentation and child records to comply with state requirements.

· Maintained updated knowledge through continuing education and advanced training.

· Planned and delivered training sessions to improve new and existing employee effectiveness and address areas of growth

· Supervised and managed a team of childcare professionals to guarantee highest standards of care.