Cris Joonna Flores
Doncaster,Victoria
Summary
Adept in Microsoft Office and with a strong leadership ability, I've significantly contributed to team success by enhancing HR protocols and labor law compliance. My expertise in fostering strong interpersonal relationships and a positive attitude has driven improvements in recruitment and employee satisfaction.
Overview
15
15
years of professional experience
Work History
Gaming & Bistro Bar Attendant
Australian Leisure & Hospitality Group Pty Limited
Doncaster East , Victoria
03.2023 - Current
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Conducted regular inventories of merchandise in order to identify areas where stocking needs improvement.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Reported equipment failures and games no longer in service to professionals.
- Provided customers with information about menu items and specials of the day.
- Bussed tables to ensure that all dirty dishes were removed from dining area.
- Operated cash register to process customer payments accurately and efficiently.
- Checked expiration dates on products to ensure freshness for customers.
- Ensured compliance with health regulations regarding food storage and handling procedures.
- Prepared hot beverages such as coffee, tea, cappuccino and espresso drinks.
- Monitored dining room throughout shifts to provide assistance where needed.
- Verified accuracy of orders before delivering them to customers' tables.
- Restocked bar area with liquor bottles, beer kegs and other beverage supplies.
- Delivered top quality customer service while managing multiple tasks.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Offered information regarding sale promotions and new products.
HR/ADMIN/EXECUTIVE SECRETARY TO THE CEO
Echo Art Engraving & Decoration LLC
Dubai , United Arab Emirates
04.2016 - 08.2022
- Company Overview: formerly Echo Art Furnitures Trading LLC
- Ensure all policies and procedures are up to date and legally compliant according to UAE Labor Law
- Responsible for HR and Administration management and strategic direction of the company
- Ensure HR plans support the needs of the business but are also flexible enough to cope with changes in the organization, as needed
- Handles all important company documents for visa processing and ensure that they are up to date
- Coordinate with department heads for recruitment with advance planning according to the needs and project workload
- In-charge in sourcing, selection and coordination of manpower service provider from both local and overseas for the company
- And overseeing recruitment process
- Maintain and develop effective procedures, employee-related issues and keeps track of performance evaluation
- Handles performance or grievance issues while upholding the labor law and company regulation
- Oversees all HR related procedures of the company
- Formerly Echo Art Furnitures Trading LLC
Human Resource Manager
Sevenel General Service Corporation
Cabuyao City , Philippines
01.2013 - 01.2016
- Act as the face of HR for the company
- Responsible for senior level decision making and both day to day management and strategic direction of the organization
- Develop and implement agenda for HR strategy in line with the business plan
- Ensure HR plans support the needs of the business but are also flexible enough to cope with changes in the organization, as and when they occur
- Responsible in overseeing all Human Resource Department functions
- Coordinate recruitment throughout the company through management of a recruitment team
- Draft briefs, set up interviews
- Interview senior hires
- Ensure all policies and procedures are up to date and legally compliant
- Ensure that statutory benefits are incompliance
- Review all staff salaries and make recommendations for pay rises in consultation with dept heads
- Implement any increases and promotions
- Prepares HR Calendar of Activities such as training, seminars and corporate events with corresponding estimated budget annually
Human Resource Officer
Sevenel General Services Corp.
Cabuyao City , Philippines
04.2012 - 01.2013
- Handling, maintain and regularly update employees database(both in Soft Forms and File Management)
- Deal with any performance or grievance issues in a legally compliant and In professional way
- Ensure all staff receives appraisals in accordance with company policy and monitor probationary period
- Ensure payroll is completed accurately and to deadline
- Conducting orientation and joining formalities for newly hired
- Conduct occupational health referrals and providing support and advice to employees
- Monitor attendance, sickness absence, leave etc
- Ensure all Job Descriptions are kept up to date; create new JDs as and when necessary
- Conduct exit interview, facilitate clearance and full and final settlement of separated employees
- Planning and organizing different corporate events
Human Resource Officer
Renzmar Enterprises Co., Inc.
Lucena City , Philippines
07.2009 - 01.2012
- Coordinates closely with clients on the manpower specifications
- Responsible or the effective and efficient end-to-end recruitment process of various position
- Coordinates with internal and external personnel
- Responsible in conducting job offers and in preparation of employment contracts, ensuring accuracy in providing hiring rates, start dates
- Facilitation of contract signing for newly hired and or rehired employee
- Servicing of EOC notices and (or) termination notices when necessary
- Process employees attendance every payroll cut offs
- Generate and checks daily time records
- Responsible in handling employees concern and inquiries on benefits processes and labor relation matter
- Responsible for the processing and facilitating of disciplinary actions of erring employees
- Responsible in processing all government remittances and on time submission of reports
- On-time processing of clearances and endorsement/transmittal from training for last pay and training allowance processing
- Responsible in presenting the company in various external activities
- Continuously seeks and recommends new sources and techniques for active and passive candidate recruiting
- Responsible for the integrity of data in the Human Resources Information System (HRIS) for accurate and up-to-date
- Handling insurance and processing documents for claims if necessary
Education
Some College (No Degree) - Diploma of Business
Penfold College
Melbourne, VIC05-2024
Bachelor of Arts - Major in Psychology
Southern Luzon State University
Philippines04-2007
High School -
Hinguiwin National High School
Philippines04-2003
Elementary -
Padre Burgos Central Elementary School
Philippines03-1999
Some College (No Degree) - Graduate Diploma of Management
Penfold College
Melbourne, VICSkills
- Staffing and recruiting professionals
- Onboarding and Orientation
- Staff Management
- Recordkeeping
- Labor law compliance
- Compensation and benefits
- Records Management
- Performance Appraisal
- Employee Relations
- Strong Work Ethic
- Time Management
- Adaptability and Flexibility
- Customer service expertise
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
Training & Certificate
- Vic First Aid Training
- Vic Responsible Service of Gaming Module 1 & 2
- Vic Responsible Service of Alcohol Program
- Basic Occupational Safety & Health, Philippines
- Productive Leadership, Philippines
- 5S Housekeeping Seminar, Philippines
Personal Information
- Date of Birth: 01/10/87
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
References available upon request.
Timeline
Gaming & Bistro Bar Attendant
Australian Leisure & Hospitality Group Pty Limited
03.2023 - Current
HR/ADMIN/EXECUTIVE SECRETARY TO THE CEO
Echo Art Engraving & Decoration LLC
04.2016 - 08.2022
Human Resource Manager
Sevenel General Service Corporation
01.2013 - 01.2016
Human Resource Officer
Sevenel General Services Corp.
04.2012 - 01.2013
Human Resource Officer
Renzmar Enterprises Co., Inc.
07.2009 - 01.2012
Some College (No Degree) - Diploma of Business
Penfold College
Bachelor of Arts - Major in Psychology
Southern Luzon State University
High School -
Hinguiwin National High School
Elementary -
Padre Burgos Central Elementary School
Some College (No Degree) - Graduate Diploma of Management
Penfold College
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