Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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DAMAN P. SINGH

Summary

Personal Statement

Earnest individual with 19 years experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Detainee Service Officer

Serco
02.2018 - Current
  • Ensure safe and smooth operation of detention
  • Monitor detainees to assure no harm caused to themselves or others
  • Safe transport of detainees to courtrooms or regular hospital check-ups
  • Follow a routine count schedule of all inmates within a cell block
  • Write daily reports and maintain daily log detailing inmate behaviour and other noteworthy activity
  • Inspect facilities regularly for security breaches, contraband, and unsanitary conditions including pat downs and searching cell blocks within specified regulations
  • Provide decent and respectful environment to staff, inmates and visitors

Aviation Security Officer

Sydney Airport
07.2017 - 07.2018
  • Providing best customer service
  • Committing safe environment for passengers by providing superior passenger and baggage screening
  • Being vigilant always to ensure all security measures compliance
  • Act as the focus for safe processes and procedures by performing all security duties

Assistant Sales Manager

David Jones
11.2016 - 06.2017

Assistant Store Manager

SUPA IGA
07.2015 - 08.2016

Store Manager

03.2013 - 06.2015
  • Managed all store operations including store housekeeping, cash control, administrative duties, rostering, ordering and management of direct suppliers
  • Drove sales and contributed to business development
  • Communicated with suppliers on orders, product merchandising, credits and liaising to get profitable and attractive offers and deals
  • Implemented company strategies through merchandising, replenishment, product inventory, and loss prevention
  • Followed proper standards for food safety and WHS and ensuring safe environment for both customers and team
  • Ensured pricing, signage and displays are correct and in place
  • Attracted, selected and trained talented and passionate employees and developed succession plans
  • Provided a positive work environment and handling employee issues appropriately and in a timely manner
  • Resolved customer issues or complaints by determining optimal solutions

Security Officer

British Airways
10.2007 - 01.2013
  • Handled flight operations at IGI Airport, New Delhi and ensured the on-time performance of the airline and performed duties; handled pre-flight and post flight activities
  • Delivered British Airways services and promoted its image in a professional and efficient manner
  • Profiled and screened passengers in order to identify any failed profile or fraudulent cases
  • Ensured safety of all guests by providing pre-flight checks and baggage
  • Monitored guest and identified potentially hazardous situations, security risk, crime or disorder, and report it to concerned authorities
  • Anti-fraud checks of passports and visas to prevent any unauthorized entry onto the aircraft
  • Maintained access control to the aircraft to ensure its safety
  • Conducted anti-sabotage checks on baggage and passengers to maintain the highest standards of security
  • Ensured punctuality of oneself and the departure of the aircraft
  • Built strong customer relationship; maintained excellent relations with clients to generate avenues for additional business
  • Acted as the focus for safe processes and procedures
  • Responsible for handing aircraft documentation to the operating crew, including flight plans, met folders, load sheets etc., checking that the documentation is for the appropriate flight date and aircraft
  • Tackled customer complaints to understand requisites of the customers; troubleshooting as well as sort out all the non-routine customer complaints
  • Won recognition as part of the team which handled complete blackout at IGI Airport - involved in contingency planning and execution
  • Won recognition as part of the team which handled emergency landing of BA flight scheduled from Singapore to London due to medical emergency on board
  • Was chosen to be part of the team for special flight operations carrying British Prime Minister David Cameron

Security Officer

Jet Airways
10.2005 - 09.2007

Education

Bachelor of Arts -

University of Delhi
01.2002

Skills

  • Customer Service
  • Baggage Screening
  • Person Profiling
  • Access Control
  • Problem-solving
  • Attention to detail
  • Data confidentiality
  • Case management

Certification

  • Certificate of Community Services
  • Certificate II in Detention Operations
  • Certificate II in Security Operations
  • NSW 1AC Security License
  • First Aid Certificate
  • Working with Children Check



Accomplishments

Milestones:

Won Employee of the Month in Serco Oct 2024

Won recognition as part of the team which handled complete blackout at IGI Airport - involved in contingency planning and execution

Won recognition as part of the team which handled emergency landing of BA flight scheduled from Singapore to London due to medical emergency on board

Was chosen to be part of the team for special flight operations carrying British Prime Minister David Cameron

Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual

Timeline

Detainee Service Officer

Serco
02.2018 - Current

Aviation Security Officer

Sydney Airport
07.2017 - 07.2018

Assistant Sales Manager

David Jones
11.2016 - 06.2017

Assistant Store Manager

SUPA IGA
07.2015 - 08.2016

Store Manager

03.2013 - 06.2015

Security Officer

British Airways
10.2007 - 01.2013

Security Officer

Jet Airways
10.2005 - 09.2007

Bachelor of Arts -

University of Delhi

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DAMAN P. SINGH