ROSHAN KHADGI
82 Boberrit Wynd, Sydenham,VIC
Summary
Compassionate and dedicated professional with over 7 years of experience in welfare and detainee services. Committed to promoting the well-being and dignity of individuals in care, providing support through effective communication, conflict resolution, and personalized assistance. Skilled in managing challenging situations, ensuring safety, and fostering a supportive environment for both individuals and teams. Passionate about making a positive impact on the welfare of others while adhering to ethical standards and organizational policies.
Dedicated and highly reliable Detainee Services Officer with a strong commitment to maintaining safety, security, and dignity in custodial environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Detainee Service Officer
Serco (MIDC)
07.2017 - Current
- Worked in different units of the detention centre like transport and escort, aviation charters, residential and security following and complying with company's regulations and guidelines.
- Served in the security division of the centre for an extended period, with key responsibilities including overseeing detainee visits, facilitating interviews, and coordinating medical appointments for detainees.
- Liaised with medical staff in order to facilitate the medical appointments of the Detainees as well as their medication administration rounds.
- Was responsible for screening and signing in/out of staff, visitors, stakeholders, and contractors.
- Conducted thorough screening of property drop-offs and incoming parcels, utilizing Ion Scan.
- Monitored detainees behaviour and conducted regular security checks to ensure a safe and secure environment.
- Responded effectively to emergencies and security breaches, ensuring the safety of both staff and detainees.
- Supervised visit sessions between detainees and visitors, ensuring the safety of all parties.
- Assisted in detainee escorts as a team member ensuring safe and secure transportation of the detainees.
- Conducted routine head counts and welfare checks to ensure the wellbeing of detainees.
- Conducted internal/external perimeter checks and beam checks of the centre.
- Managed searches and sign-ins/outs of vehicles and staff entering or leaving via Sallyports.
- Maintained accurate and timely records of detainee information, interactions and service delivery.
- Possess excellent restraint techniques and mechanical restraints in accordance with established policies.
- Accurately reported incidents and completed incident reports in accordance with company's policies and procedures.
- Managed radios, keys, ID cards, swipe cards, and critical documents with precision and professionalism
- Collaborated effectively with colleagues and staff to ensure a secure and productive work environment.
- Consistently ensured clear and professional radio communication.
Senior Production Assistant
Loving Earth
02.2014 - 04.2017
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Operated dehydrator machine , ensured item trolleys were stored properly inside the dehydrator.
- Effectively managed high-stress situations during peak periods ensuring smooth functioning of the assembly line.
- Provided leadership and direction to production staff, promoting a positive work environment that encouraged teamwork and innovation.
- Maintained organized work area by cleaning and removing hazards.
- Responsible for helping in production and packing area.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Acted as liaison between management team and ground-level workers facilitating an open channel of communication.
- Maintained safety standards throughout the production floor, ensuring a secure working environment for all employees.
- Enhanced team collaboration through clear communication and effective delegation of tasks.
Education
Graduate Diploma - Business
Melbourne Institute of Technology
Melbourne, VIC, Australia11.2009
Master of Professional Accounting -
Melbourne Institute of Technology
Melbourne,VIC, Australia11.2008
BBA - Business Accountancy
V.S.Niketan College
Kathmandu, Nepal12.2005
Skills
- Strong communication skills and good customer service experience
- Ability to work in fast-paced environments
- Problem-solving skills
- Excellent interpersonal skills
- In-depth knowledge of Microsoft Windows
- In-depth knowledge of Microsoft Office software
- Highly flexible and adaptable performer
- Excellence in dealing with customer complaints
- Ability to work effectively with diverse populations of different age groups
- Strong organizational and time management skills
- Possess good sense of humour
- Possess empathy and compassion
- Possess excellent restraint techniques and mechanical restraints in accordance with established policies
Hobbies/Activities
Hobbies: As an outdoor person who is physically fit, energetic and healthy, likes to take part in activities that will put my ability to limit. I enjoy playing and watching sports and being updated, I like playing both indoor and outdoor games.
Sports: Basketball,Cricket,Billiards,Soccer
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Certification
Certificate II in Security Operation
First Aid and CPR Certification
Working With Children Checks(WWCC)
Aviation Security Identification Card(ASIC)
Annual Refresher Course -Completed
Timeline
Detainee Service Officer
Serco (MIDC)
07.2017 - Current
Senior Production Assistant
Loving Earth
02.2014 - 04.2017
Certificate II in Security Operation
First Aid and CPR Certification
Working With Children Checks(WWCC)
Aviation Security Identification Card(ASIC)
Annual Refresher Course -Completed
Graduate Diploma - Business
Melbourne Institute of Technology
Master of Professional Accounting -
Melbourne Institute of Technology
BBA - Business Accountancy
V.S.Niketan College
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